Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

March 1, 2017

Upon downloading this app, it automatically started emailing my customers asking for a review even if they had not gotten there products yet. It went of the default settings they had, it should not have been automated until I had a chance to check the settings and enable it myself! You guys need to fix this!

Gymfreakapparel
Australia
Over 1 year using the app
April 26, 2021

This app is very easy to use and super responsive when you have a question! I chatted with an agent (Jo Lorenz) and they were very quick to answer my question and fix that issue that I wanted changing! I really appreciate when you can reach someone quickly and YOTPO did that fo me!

Angler's Headquarters
United States
Over 1 year using the app
August 17, 2021

After a couple days and a lot of contact between James C , Radly and me at the end the problem of not showing reviews on or side was fixed! Thanks a lot!

Goodr.nl
Netherlands
Over 1 year using the app
October 20, 2021

My shop SunsetApple.com looks sooo professional now. Thank you, Happy! You're awesome! Customer support is A+++++. I love the Yotpo Product Reviews app! It's a must for each website.

Sunset Apple
Australia
Over 1 year using the app
July 16, 2022

Got some great help from Albert V very polite and happy to help me with my concerns thank you team.

Luna Pets Online
Australia
Over 1 year using the app
September 12, 2015

Great app and love getting all of our reviews! Using the free version and love it!

Iron Rebel Power Gear
United States
Over 1 year using the app
October 26, 2021

Ive been using Yotpo for years across multiple stores. Not only does the app function extremely well the customer service I've received has been amazing!!! Lemuel with the customer support team went above and beyond to help me with a few things he honestly didn't have to. Made a world of a difference for me! Yotpo has a lifetime customer in me and ill be sure to tell everyone I come across this is the only solution for reviews!

AP Sports Regimen
United States
Over 1 year using the app
July 28, 2021

James & Eunice from Yotpo has been tremendously helpful. Quick responses and was knowledgeable in providing the required support.

One Good Card | Smart Name Card
Singapore
Over 1 year using the app
January 7, 2022

Thank you Donald U for the help tonight, appreciate the great customer service and helping through each part of the process.

Springbone
United States
Over 1 year using the app
February 3, 2023

We reached out via chat support, and Nick S. from Yotpo was very helpful in resolving our problem.

Xcel Wetsuits
United States
Over 1 year using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.