Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

September 2, 2018

Great app and a fantastic customer service!

Weloorganic
Germany
Over 1 year using the app
Edited October 6, 2021

Don was super helpful and patient to answered all my questions!! Very knowledgeable and pleasant! :))))))) Great customer services. I'd recommend it!

Taitala
United States
Over 1 year using the app
July 20, 2020

Amazing support experience!!! Thank you very much, Josephine! So appreciated all your assistance with integrating Yotpo features!

Chelsea King Inc.
Canada
Over 1 year using the app
October 16, 2020

YotPo is a must have! Look and feel, and the support you receive is amazing. Jo Lorenz help me style the star ratings and widgets perfectly on my pages. Thank YotPo for helping get more and better reviews for my store!

PoolCandy
United States
Over 1 year using the app
Yotpo replied October 21, 2020

Thank you so much for leaving a review. We're excited to be part of your brand!

March 9, 2021

I recently updated my theme and my Yotpo reviews disappeared, I contacted support for help and I immediate receive an email with my ticket number, 10 minutes later I receive another email from Sheen letting me know the issue was been resolve and that my Yotpo reviews were back in my store! Kuddos Sheen thank you so much for you help!

Stylish Rack
United States
Over 1 year using the app
Edited October 19, 2022

テーマをバージョンアップした所、yotpoの星がホームページ、商品ページに表示されなくなり、チャットで問い合わせたら10分以内に全てが解決しました。
有り難うレムエル C!
日本語でのチャットもスムーズでした。

BEABLOOM STORE
Japan
Over 1 year using the app
April 6, 2015

The reviews should speak for them self! The free version is awesome as is! Their premium versions of the app are pretty pricey, but the app looks great and your users are more inclined to listen to the review when it is from a "verified buyer" as Yotpo displays on the reviews for shopping assurance

Helen's Jewels
United States
Over 1 year using the app
July 7, 2021

Elven was fantastic and managed to help us add features in no time at all! Brilliant! Great super fast assistance!

VIVid Nails
Australia
Over 1 year using the app
November 21, 2022

Yotpo est vraiment utile pour récolter des commentaires d'usagers sur nos produits et services, mention spéciale à l'efficacité du chat en ligne lorsqu'on a des questions, retour très rapide et efficace de l'équipe, c'est très apprécié!

QUB livre
Canada
Over 1 year using the app
Edited June 24, 2021

Great app! Satisfied so far, when I have problems Yotpo support (Anne) Helped me every step of the way to finally solve the problem within just a week! 2nd Review (17th May 2021)
Had an issue with my shopify theme not showing the customer reviews after changing themes couple months back. After asking Shopify Support Agent ( Ed ), The problem was fixed really quickly and even went above my expectations with additional features!
Thank you very much Ed for your prompt and great service! 3rd Customer service experience.
Don was very helpful with my questions, helped me figure out the problem and fix it within 5 mins, thank you!

HojichaYa
Malaysia
Over 1 year using the app