Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

Edited September 10, 2021

I am new to yotpo but will say their customer service is excellent. The chat box was quick. This is a big deal as a lot of apps do not have good support and I have wasted time and money of not so great apps.

CertifiedLit
United States
Over 1 year using the app
Edited July 17, 2019

Jenny B was a great help with getting changes organised that I requested to set-up. Efficient friendly service and I am most grateful. It would be fab if developers can add a reviews tab that is visible for mobile devices for future versions. Thanks again

Oblongshop
Australia
Over 1 year using the app
Yotpo replied July 22, 2019

Hi Oblongshop. So happy to hear you are enjoying Yotpo! Thanks for the great review.

September 9, 2020

So far so good! Very helpful team + a great way to collect and display reviews on our site. Excited to see how they perform and how this app helps us grow our eCommerce site.

Alfaparfusapro
United States
Over 1 year using the app
Edited August 31, 2022

Rhemy is the best. I could not figure out what I was doing, Rhemy took care of my issues and then some. My shop if functioning the way I wanted it to and I could not have done it without Rhemy. Many thanks !!!!

Gotham Soap Company
United States
Over 1 year using the app
April 1, 2021

The customer support team is amazing! I own a small business and use shopify as a platform, I would like to say this to fellow owners here, try their customer support! They will give you dedicated time and take care of all the hassle for you to satisfy your concerns! I am definitely a fan, specifically Jounalou from support team has gone over for all our needs! I would give more than 5 stars if I could and HIGHLY RECOMMEND YOTPO due to amazing customer service

James Bong 420
Canada
Over 1 year using the app
November 10, 2021

Great app and great customer service! Eunice was quick and so helpful! I would recommend Yotpo to any site for reviews.

PureAC
United States
Over 1 year using the app
Edited August 10, 2023

Nick helped me a lot, hes an awesome. thank you for the help and i really appreciate it. the app is good

Edit: James helped me import my reviews and fixed the mistakes I made. I wouldn't pick another app to manage the reviews on my shop

Sunlite Sports
United States
Over 1 year using the app
May 11, 2021

I wasn't able to install the code on my site but thanks to Junalou who helped me nearly an hour to check all the codes and replace them with the correct ones. I can't describe how thankful I'm for his help. In terms of Yopto, it's a great tool. If you are running an e-commerce site, it's a must-have app. You can start with the free version and once you start making money you can switch to the paid one which comes with so many cool enablers.

Ergon Life
Türkiye
Over 1 year using the app
February 19, 2020

Great app and the support is excellent! It's a must have for all online store.
Helped me with several small setups with perfect results.

EcoFashionByWilma.com
Sweden
Over 1 year using the app
April 8, 2021

I used the Chat function right from my app and Anne knew exactly where to go to fix the problem, she got the widget installed on my theme without hesitation. It looks great! and the service was fast and easy. Thank you

Virginia City Motorcycle Company
United States
Over 1 year using the app