Reviews (7,140)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

Edited June 24, 2021

Great app! Satisfied so far, when I have problems Yotpo support (Anne) Helped me every step of the way to finally solve the problem within just a week! 2nd Review (17th May 2021)
Had an issue with my shopify theme not showing the customer reviews after changing themes couple months back. After asking Shopify Support Agent ( Ed ), The problem was fixed really quickly and even went above my expectations with additional features!
Thank you very much Ed for your prompt and great service! 3rd Customer service experience.
Don was very helpful with my questions, helped me figure out the problem and fix it within 5 mins, thank you!

HojichaYa
Malaysia
Over 1 year using the app
October 14, 2021

It's a great app with amazing support for any issues that popup. I really like the Growth plan that is very reasonable priced and includes getting the star rating to show on Google search. It is already helping with both click-through and conversion.

KATANABANA
United States
Over 1 year using the app
Edited November 22, 2021

Not often we need the support, but whenever necessary the support team is always Great. Thank you.

grass4you
Portugal
Over 1 year using the app
May 23, 2022

Nick was very quick to help me and adjust the star rating to the exact spot I wanted it on my product pages. Thanks, Nick!

United Goods
United States
Over 1 year using the app
May 13, 2021

Love working with Yotpo! They have amazing customer service and a really easy-to-use system. I love that they do everything from reviews, social connecting, and a points system.

Daily Ritual Apothecary
United States
Over 1 year using the app
December 12, 2014

Thanks for the great review app. Installs in minutes, plus automates the review process for independent E-commerce stores. Thanks Yotpo!

Kiesznoski Gallery - Wall Art - Online Art Gallery - Fine Art Prints
United States
Over 1 year using the app
January 5, 2020

Really loved the app so far. Had issues with displaying the review information on different pages and contacted customer support.

Leizel Ann D was quick to work on it and fixed it faster than expected. Would recommend this app to anybody

NatureTick
Australia
Over 1 year using the app
Yotpo replied January 19, 2020

Thanks so much for leaving a review, happy to hear our customer support team was able to help!

Edited December 30, 2020

Great app - easy to use with awesome functionality, it has absolutely taken our store to the next level. The customer service is incredible. We had a few minor issues with setup and Mary Ann from Yotpo support went above and beyond to help us. 10/10 this app is worth it for the live chat and email support alone.

MMURE
United States
Over 1 year using the app
Yotpo replied December 31, 2020

Thank you so much for your review! We are constantly working on improving our products and customer service and we're thrilled to know that we hit the mark with you.

April 16, 2023

Excellent support 24/7. Easy to use app best on headless Shopify stores.
Special thanks to Joian Z for handling my review requests, also speedy support.

Gobi Cashmere Germany
Germany
Over 1 year using the app
March 26, 2018

Yotpo has been a great addition to our Shopify store. We nearly 300 reviews through their system very quickly and have begun to use those reviews throughout our website and in a lot of our digital advertising. Plus, Yotpo's support team has made integrating all their features very easy. They have been very responsive to our questions, too. I'd highly recommend Yotpo.

Pre Pro
United States
Over 1 year using the app