Reviews (6,916)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

Edited May 22, 2020

Absolutely incredible customer service. Sometimes it doesn’t work seamlessly, but they are always there to help get to the root cause of the problem.

Eu'Genia Shea
United States
About 1 year using the app
October 9, 2013

I love LOVE Yotpo reviews! My customers do too! The app is very easy to use and the widget was easy to set up and customize. I love that my customers can receive nudges to complete a review after ordering and I can reward them with a coupon for completing a review (no matter how they rate my products). I've gotten 24 reviews and my review page gets almost as many hits as my products page! Did I mention I can send the reviews to my store's FB and Twitter feeds right from the app? It's really awesome! Check out the app in action at my store, capellicare.com.

Capelli Care
United States
About 1 year using the app
Edited October 4, 2023

John G. is a superstar! Made the changes exactly to what I requested. Thank you John!

Daniel P. is a star! Helped out with integration and it turned out perfect! Thanks Daniel

Lemuel has been great in assisting us regarding the installation of the widgets. Very happy with the app and the service so far! Would 10/10 recommend it.

John B helped out perfectly. Thank you for your great help!

John B assisted me once again perfectly. I told him what I needed, he did it in a few mins and its done. Great job!

SAK Home
United Kingdom
About 1 year using the app
Edited July 7, 2021

DOWNLOAD IT NOW!! its super easy, and the customer service is TOP NOTCH! i love the system they have! they literally spoil me with ALL the help honestly!! ORLY is AMAZINGGGGGGGGGGGG!

Diosa Luxx
United States
About 1 year using the app
February 4, 2021

So far so great, and today Noren helped my today and was fabulous. He helped set up customer reviews that can be seen even before the product is clicked. This helps me get the review of the product in the eyes of the shopper to help with their decision making. Thank you again.

Flossie Design
United States
About 1 year using the app
August 13, 2022

Chatted with Eunice and she was really quick to assist. Their chat support is very solid making it easier to get things done quickly.

Everyman
United States
About 1 year using the app
November 5, 2020

Very good & prompt service, recommended ! Solved the issue for us within a day , and will keep using the app for sure

EcoStrawsale
Australia
About 1 year using the app
Yotpo replied November 16, 2020

Thank you for your review and for taking the time to share your feedback with us. We are constantly working on improving our customer service and we're happy to hear you had such a positive experience.

April 24, 2023

Ronel R was super helpful in resolving my issue and even followed up via email. Thanks for your clear fast assistance.

ALPHARAZORS
United States
About 1 year using the app
November 29, 2019

Awesome app that makes it so easy to automatically collect reviews and display on my store. Also, their support is super quick & helpful. Would definitely recommend this app to other shop owners

Uppercrufts
United States
About 1 year using the app
October 22, 2020

Yotpo is perfect for our business. It's so easy for customers to leave verified reviews. We highly recommend it for your business, too!

OUTRÉ CBD
United States
About 1 year using the app
Yotpo replied October 25, 2020

Thank you for your review. We're excited to be a part of your brand!