Reviews (6,916)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

Edited February 11, 2019

We integrated Yotpo to enable reviews on our products. They do what they claim they will, and we are very pleased. Additionally, their customer service is very helpful and quick to respond - thank you Bernard!

Menstiel
United States
About 1 year using the app
March 7, 2023

Amazing and helpful customer service, Kenneth John M was very patient and helpful with installing the app on my live theme. I was having a hard time and he jumped right in with great service and timeframe. Thanks again

Cjei Charmz
United States
About 1 year using the app
Yotpo replied March 9, 2023

Thank you for writing a review — we value your feedback.

January 31, 2023

Kenneth John was amazing!! He stayed on the chat with me for over an hour until my issue got resolved he was very helpful! I would recommend he be recognized for his efforts and excellent customer service this is from Chyna’s World Pet Store.

Chyna’s World Pet Store
United States
About 1 year using the app
Yotpo replied February 2, 2023

We appreciate your feedback, thank you!

August 17, 2022

I had a question and Rilu helped me immediate and handled my issue! Loving this app already! Can't wait to see it in action on my site!

To A T Boutique
United States
About 1 year using the app
May 31, 2022

Great support from Ronel! Really appreciate an app that has real people providing store support when needed.

True Energy Socks
United States
About 1 year using the app
Edited September 11, 2021

Thanks Kenneth! I've always had such a great experience with the chat support folks. Really helpful when you're burning the midnight oil.

Mother Oxford
United States
About 1 year using the app
February 8, 2022

Love the app, very easy to use and the support is great. Every-time I have a problem or I need their help they are always available and ready to help.

beautylegacy.com
Canada
About 1 year using the app
Edited September 21, 2021

An update!
Yotpo is the best! They solve my problems with the new theme update effectively! This app is easy to set up - the best support team is available 24/7! Tons of Cool Features + Easy Review Requests and many more!

Muezart India
India
About 1 year using the app
March 15, 2021

Manny helped me with a installation of widgets in my website, he was so patient with me (because Im from mexico and i dont speak too much english).

Beauty Box Mérida
Mexico
About 1 year using the app
February 22, 2014

Put simply.. a 'must have' App.

It makes collecting reviews a joy, it's easy to use and implement. It's a pleasure to deal with an app that's so user friendly and powerful. It literally takes all of the hard work out of installing a review system and it works a treat, creating powerful social confidence = more sales.

Carl @ making statements :)

Making Statements
United Kingdom
About 1 year using the app