Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

February 4, 2021

So far so great, and today Noren helped my today and was fabulous. He helped set up customer reviews that can be seen even before the product is clicked. This helps me get the review of the product in the eyes of the shopper to help with their decision making. Thank you again.

Flossie Design
United States
About 1 year using the app
August 13, 2022

Chatted with Eunice and she was really quick to assist. Their chat support is very solid making it easier to get things done quickly.

Everyman
United States
About 1 year using the app
November 5, 2020

Very good & prompt service, recommended ! Solved the issue for us within a day , and will keep using the app for sure

EcoStrawsale
Australia
About 1 year using the app
Yotpo replied November 16, 2020

Thank you for your review and for taking the time to share your feedback with us. We are constantly working on improving our customer service and we're happy to hear you had such a positive experience.

November 29, 2019

Awesome app that makes it so easy to automatically collect reviews and display on my store. Also, their support is super quick & helpful. Would definitely recommend this app to other shop owners

Uppercrufts
United States
About 1 year using the app
October 22, 2020

Yotpo is perfect for our business. It's so easy for customers to leave verified reviews. We highly recommend it for your business, too!

OUTRÉ CBD
United States
About 1 year using the app
Yotpo replied October 25, 2020

Thank you for your review. We're excited to be a part of your brand!

Edited February 11, 2019

We integrated Yotpo to enable reviews on our products. They do what they claim they will, and we are very pleased. Additionally, their customer service is very helpful and quick to respond - thank you Bernard!

Menstiel
United States
About 1 year using the app
January 31, 2023

Kenneth John was amazing!! He stayed on the chat with me for over an hour until my issue got resolved he was very helpful! I would recommend he be recognized for his efforts and excellent customer service this is from Chyna’s World Pet Store.

Chyna’s World Pet Store
United States
About 1 year using the app
Yotpo replied February 2, 2023

We appreciate your feedback, thank you!

August 17, 2022

I had a question and Rilu helped me immediate and handled my issue! Loving this app already! Can't wait to see it in action on my site!

To A T Boutique
United States
About 1 year using the app
May 31, 2022

Great support from Ronel! Really appreciate an app that has real people providing store support when needed.

True Energy Socks
United States
About 1 year using the app
Edited September 11, 2021

Thanks Kenneth! I've always had such a great experience with the chat support folks. Really helpful when you're burning the midnight oil.

Mother Oxford
United States
About 1 year using the app