Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

Edited September 7, 2021

Ronel was very helpful to me. He quickly helped me with my question. I could not have asked for better service. Thank you!

AKTIVO
United States
About 1 year using the app
Edited October 24, 2022

Djan P helped me very quickly. He was very helpful, and patient! Very satisfied with the app, and the help!!!

HEYDARI
United States
About 1 year using the app
August 10, 2021

Nice surprise to see Yotpo customer service much much improved since we first started working with them a few years back. Ed was fantastic. Super quick to respond and made the fix directly for me within minutes - would have taken me ages figuring it out myself - thank you Ed and Yotpo!

Jibs
United States
About 1 year using the app
February 21, 2018

We haven't ad enough time with the app to know if it will get us more reviews yet, but so far we're very happy with the options to display our current reviews. Getting those reviews imported was easier than expected as well. I was worried when there was no way to import them myself via csv or excel file. However, Dana Shamir of the Yotpo support team was very helpful. My requests were responded to very quickly, and both times I requested reviews to be imported (first for product reviews, then for site reviews/testimonials) Dana had them up and running on the site by the time I got my response later that same day.

Vitamist
United States
About 1 year using the app
February 9, 2017

Far too limiting and way to expensive for an upgrade

Scrubs Bubbles
Canada
About 1 year using the app
Edited March 30, 2023

Ronel R did a wonderful job helping me out with installation issues. he was very patient and very good at what he does. I recommend this app!

Unsolicited Plant Talks
United States
About 1 year using the app
June 18, 2021

Great app. Sheen was very helpful and solve my problems quickly. Highly recommend this app for reviews.

Ribex Health
United States
About 1 year using the app
October 4, 2022

A promise is a promise - and Joian completely delivered. What a star! In fact what a 5 Star Joian has been throughout the whole process. Everything we asked for has been set up, and so quickly. Many thanks Joian - and of course, the Reviews are already flooding in! So grateful - Jeremy : H&W

Heyland & Whittle
United Kingdom
About 1 year using the app
September 7, 2021

We've been really happy with Yotpo. Our customers have found it easy to use, and they have absolutely stellar customer service (thank you, Mark!).

Simple Alchemy Co
United States
About 1 year using the app
April 16, 2020

Amazing help and service! Got help right away really professional! Also, got a response within 5 min incredible!

skinpearl
Netherlands
About 1 year using the app