Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

October 7, 2021

Love YotPo, and their support is amazing - fast and solution-oriented. Thanks for a great experience!

Chatelier
Netherlands
About 1 year using the app
March 13, 2022

Amazing assistance from the support team. Particularly Jeorge who helped me with everything I asked. Thank you!

beauty balm
United Kingdom
About 1 year using the app
February 21, 2017

Great App! Great support service! Very happy customer!

Skulldiamond
United Kingdom
About 1 year using the app
Edited May 9, 2022

Great support and great service. They are always super fast to help. Pricing is good also. We are overall very satisfied!

nootka-jewelry.com
Sweden
About 1 year using the app
January 12, 2022

The customer service is amazing when having trouble to do the widget they helped walk me through the process. Also the others parts are very easy for set up and I like how you can customize to your brand

Everything Blossoms Boutique
United States
About 1 year using the app
March 4, 2022

Great app! Customer service is always helpful! Orly P was very patient & answered all my questions!

healed-ish
United States
About 1 year using the app
April 2, 2021

I am new to designing a website and adding apps etc. I went with YotPo due to high reviews and I couldn't have asked for a better support agent (Manny).
Thank you for guiding me and being so patient. Having live support is very important. Well done YotPo. A very satisfied customer.

Dream Looks
United Kingdom
About 1 year using the app
Yotpo replied April 4, 2021

Thank you for taking the time to leave a review. We're happy to hear Manny was able to assist you and get you up and running smoothly. Please do not hesitate to reach out at any time if you have any further questions.

March 13, 2020

I really liked the support! They were fast, replied a few minutes later and everything went fine. The issues are solved for now. Thank you again.

Muse Wearables
India
About 1 year using the app
March 6, 2023

Very comprehensive. Functionalities are strategically developed to meet customer demand. Pricing is a little higher than competitors but in terms of its value and scalability, Yotpo is worth considering and doing research on it.

Glow's Avenue
United States
About 1 year using the app
Yotpo replied March 9, 2023

Thanks for your feedback, we really appreciate it.

February 12, 2021

Jo Lorenz went above and beyond to help me with some troubleshooting issues. I would highly recommend the app and their CX team is really great at helping you figure out any issues you may be having.

Rae's Roots
United States
About 1 year using the app