Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless integration, and automated review requests. They value its customizable review widgets and social proof feature, which boost customer confidence and conversions. The app's efficient customer support and valuable analytics tool are also appreciated. Merchants find the ability to manage customer feedback and send review requests to new customers particularly useful, noting it can enhance sales, customer loyalty, and brand image.

October 4, 2022

A promise is a promise - and Joian completely delivered. What a star! In fact what a 5 Star Joian has been throughout the whole process. Everything we asked for has been set up, and so quickly. Many thanks Joian - and of course, the Reviews are already flooding in! So grateful - Jeremy : H&W

Heyland & Whittle
United Kingdom
About 1 year using the app
September 7, 2021

We've been really happy with Yotpo. Our customers have found it easy to use, and they have absolutely stellar customer service (thank you, Mark!).

Simple Alchemy Co
United States
About 1 year using the app
April 16, 2020

Amazing help and service! Got help right away really professional! Also, got a response within 5 min incredible!

skinpearl
Netherlands
About 1 year using the app
February 6, 2015

Definitely worth it if it were paid. Help build credibility online. Love this app

1776 Company
United States
About 1 year using the app
August 26, 2018

Very good app. Support team responded quite well.

I think this app improve my store's profit and looks.

Mitz Power
Thailand
About 1 year using the app
Edited May 22, 2020

Absolutely incredible customer service. Sometimes it doesn’t work seamlessly, but they are always there to help get to the root cause of the problem.

Eu'Genia Shea
United States
About 1 year using the app
October 9, 2013

I love LOVE Yotpo reviews! My customers do too! The app is very easy to use and the widget was easy to set up and customize. I love that my customers can receive nudges to complete a review after ordering and I can reward them with a coupon for completing a review (no matter how they rate my products). I've gotten 24 reviews and my review page gets almost as many hits as my products page! Did I mention I can send the reviews to my store's FB and Twitter feeds right from the app? It's really awesome! Check out the app in action at my store, capellicare.com.

Capelli Care
United States
About 1 year using the app
Edited October 4, 2023

John G. is a superstar! Made the changes exactly to what I requested. Thank you John!

Daniel P. is a star! Helped out with integration and it turned out perfect! Thanks Daniel

Lemuel has been great in assisting us regarding the installation of the widgets. Very happy with the app and the service so far! Would 10/10 recommend it.

John B helped out perfectly. Thank you for your great help!

John B assisted me once again perfectly. I told him what I needed, he did it in a few mins and its done. Great job!

SAK Home
United Kingdom
About 1 year using the app
Edited July 7, 2021

DOWNLOAD IT NOW!! its super easy, and the customer service is TOP NOTCH! i love the system they have! they literally spoil me with ALL the help honestly!! ORLY is AMAZINGGGGGGGGGGGG!

Diosa Luxx
United States
About 1 year using the app
February 4, 2021

So far so great, and today Noren helped my today and was fabulous. He helped set up customer reviews that can be seen even before the product is clicked. This helps me get the review of the product in the eyes of the shopper to help with their decision making. Thank you again.

Flossie Design
United States
About 1 year using the app