Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

May 23, 2022

The team at Yotpo are really responsive whenever I've needed help (I'm based in Melbourne, Australia). Nothing is a problem and if I can't do it, they jump into Shopify on my behalf and set it up. Really appreciate their approachability and responsiveness. I was recommended Yotpo from a friend and now I see why they raved about them. There's also a ton of customisation to help integrate everything with our branding. Special shout out to Eduardo who's been really awesome setting up reviews on our page!

Plantfed
Australia
About 1 year using the app
September 7, 2022

I installed Yotpo in 2019,. Spent a little time setting it up which was pretty straight forward and let it run. I found I don't need to monitor it at all as it will send an email notification when a new review has been submitted. I have only had to contact support once and the answers were clear and concise. Overall it's been a great addition to my website.

The Boy's Store
United States
About 1 year using the app
November 12, 2020

The base plan really gives a great opportunity to try this app. Easy to install and even if there are issues, the staff is fast and super helpful

Cycle
Hungary
About 1 year using the app
Yotpo replied November 15, 2020

Thank you for taking the time to leave a review, we're happy to hear you're enjoying using Yotpo.

Edited April 30, 2022

I had some issues with the reviews, they weren't shown on my website, but ReinierD from Yotpo was a lot helpful and polite! Thank you!
Also, Ronel R answered to me quickly and helped me! Thank you both!

Anna's collections
Greece
About 1 year using the app
June 11, 2014

YotPo has been a great addition to our site! It allows for more interaction with our customers and is a great tool for growing and improving our company :D

A++

DropCatch
United States
About 1 year using the app
April 22, 2014

Should have done this long ago. Truly an amazing app, no complaints and the icing on top is its free!

Realm Dynamics
United States
About 1 year using the app
Edited June 21, 2022

I'm realllllyyy appreciated with Don's help, he did a very good job on sloving my problem, highly recommand on their customer service! 5 stars! Hi Jandy Codera, great job!

saferexpert
Hong Kong SAR
About 1 year using the app
Edited December 17, 2019

Perfect customer support to help with some installations. Would recommend this app to anyone looking to automate their review system.

BEVVO™ Portable Blender
Canada
About 1 year using the app
March 3, 2022

Not free, but worth the $ imo - their support is fantastic, Should out to Angelo S and others. We recently migrated from WPress to Shop and they made the process seamless and simple.

Fawcett Mattress
Canada
About 1 year using the app
December 9, 2021

Super helpful and engaging staff. Donald U assisted me via the live chat and solved my questions promptly and in a very supportive way. HIGHLY RECOMMEND!

wearegreenback
Australia
About 1 year using the app