Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

June 23, 2020

We just started implementing the reviews portion of this app and the customer support is second to none! They are so quick to respond and very thorough and willing to help in any way they can. Would recommend this 10/10

Cosmakery
United States
About 1 year using the app
October 6, 2017

The customer support team at Yotpo has been very helpful - timely and thorough, with a pleasant attitude!

Diamondcandles2017
United States
About 1 year using the app
Edited January 28, 2020

Easy to setup & start collecting reviews! Yotpo's support team is first-class and gladly helped us with a couple of unique requests!

City Roots CBD
United States
About 1 year using the app
Edited December 4, 2018

Beautiful, simple design. Excellent customer service. Michelle was able to quickly resolve my issue :)

Gingerlly Tea
United States
About 1 year using the app
March 6, 2021

I needed some help today with adding my reviews to Facebook Junalou was fabulous he took charge and knew exactly what to do in order to be able to complete the task, great service and great knowledge thank you so much. You saved me getting frustrated :)

Kaftans that Bling
Australia
About 1 year using the app
December 12, 2019

They were super helpful moving my reviews over from one website to another. It was all done quickly and help the move of my company over.

EIGHT
United Kingdom
About 1 year using the app
February 11, 2020

Caroline from Yotpo was extremely helpful. I'm not great at these things but she helped set this up in no time at all. Great communication and very fast with technical help. Highly recommend! Thank you so much.

Londonland Designs
United Kingdom
About 1 year using the app
August 17, 2021

I use the App to get product reviews from customers. Ronel, the online chat assistant was very helpful and patient with me. Everything worked well. I just had to wait a few minutes for the install to become visible. Highly recommend

Love The Hike
Australia
About 1 year using the app
July 12, 2022

Super great apps! helps a lot with marketing, great customer service: fast and very helpful! highly recommended!

Slique.co.il
Israel
About 1 year using the app
Edited August 13, 2023

Jovian was amazing. He resolved my issue in 2 minutes flat. Definitely recommend this app for your website.

Seductive Stature
United States
About 1 year using the app
Yotpo replied March 9, 2023

Thank you for writing a review — we value your feedback.