Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

March 27, 2020

This is amazing app and amazing customer service that respond very fast to any ask, Thank you! A+++++

Dr. Huangdi
Israel
About 1 year using the app
November 29, 2019

素晴らしいサポートです。
グーグル翻訳を使ってのやり取りでしたので
だいぶつたない英語だったと思いますが、
何度も(しかもすぐに)対応して頂けました。
アプリもそうですが、特にサポートの対応は素晴らしいです。

BARAILLE & GARMENTS
Japan
About 1 year using the app
June 10, 2022

la aplicacion es buena, pero el soporte es excelente, me respondieron a través del chat y eso me ayudo a resolver un problema con mi sitio web

Farmacia El Quimico
Chile
About 1 year using the app
February 7, 2020

Great customer service thus far. Friendly and easily take care of any issues that pop up. I look forward to seeing what more we can do with this app.

Meddy Teddy
United States
About 1 year using the app
March 15, 2015

My favorite app of all I've installed. By far. I had no idea what a gem this thing was until I first posted to social media with it.
You see, I have about 110K fans on FB, but regardless, only 200-300 people see my posts since their algorythm change. What is weird is if I post something from Buzzfeed, it goes viral and half a million people will see it, strange right? But for all the people who have already liked my page, they won't see a link to my site that I post, or a status update etc.
Well, Yotpo not only sends email requests to people (which is completely customizable, when they send it, what it says, if it posts automatically to the site or not, etc) but you can also click "post to social media" or comment directly from your email to answer a customer question or respond to a review.
When you post to social media, it is a yotpo link - so they can track how many people they referred to your site. Who cares, they're still going to your site.
But the great thing is, somehow the yotpo link works with facebook's algorythm to actually get out to all of your fans! So I will have thousands of people see the link, and ten times the normal traffic on my site after I post a good review on a good product to social media. It is fantastic! And super great for my business! I wish I could give yotpo a high five and more than 5 stars, I'm very grateful for this app!

The Marlie Madison Boutique
United States
About 1 year using the app
July 26, 2023

Very easy and affordable plans compare to others also heaps of options and features. app is fast and nice experience

Ecomfort New Zealand
New Zealand
About 1 year using the app
March 23, 2022

I've had different issues and the customer support, in particular Rein, was really keen on solving my issues. They definitely deserve 5 stars.

Yas Alpaca
Germany
About 1 year using the app
September 9, 2020

Love this app and the customer service. They are always there to help and their services really do make your products look more legit.

TurntWatches
United States
About 1 year using the app
September 9, 2014

Very easy to install, one improvement I would recommend would be for anyone who doesn't buy off your website that their review would appear as a "product" review opposed to a "site" review. Otherwise excellent.

Unreal Sunless Tanning
United Kingdom
About 1 year using the app
September 13, 2023

Great experience with Yotpo Product Reviews & UGC. Easy to navigate and looks great on the home page.
I requested help and within 2 minutes I spoke to Arven who promptly solved my request. Arven was polite and very helpful. Explained and showed every step to ensure my understanding which I really appreciated. Could not be happier!

SL SKIN CO.
Australia
About 1 year using the app