Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited November 11, 2021

Great app, great support, got fast and efficient answers for all my questions from Eleen and Jo and Sheen and Howell ! I recommend

Max and the city
France
About 1 year using the app
Edited April 15, 2021

After several months using the app I am getting used to it. I was having a tough time with the DIY but I just used the Help Desk and Junalou was amazing. Helped solve my issue plus made a suggestion which I had completely forgot was something I really wanted to do. Can't wait to see the results.

Popped.NYC
United States
About 1 year using the app
June 25, 2022

I got fixed our little problem so fast and easy whit Allen from Yotpo. Thank you so much! Can easily recomend this app, whit great customer support.

Decora House
Finland
About 1 year using the app
June 19, 2021

Radly has been great today helping me with everything I asked for! I Really recommend Yotpo and their CS is amazing!

Mignon - Italian delicacies
United Kingdom
About 1 year using the app
January 31, 2021

Been using YOTPO for a couple years and I'm very happy with it. Lots of features and no complaints. When I have questions they are quick to respond, even on the weekend.

Kühn - Products For Men
United States
About 1 year using the app
May 9, 2020

Updating your theme can affect the reviews on your page, but the Yotpo team has been very helpful throughout the transition. Guiding me step by step. Thank you.

Majo Medicine
United Kingdom
About 1 year using the app
October 5, 2020

So far I am quite impressed with the Yotpo app. I had been trying the app for free for the past year, and have been collecting product reviews. I recently decided it was time to add the widget to my website so that our customers could see the reviews when viewing the product. I was unsure how to add the widget, but Yotpo was immediately responsive to my questions. They sent me the instructions on how to add the review, but also gave me the option of having them do it for me. I chose the latter and it looks great. Caroline was the person who provided the support. She was very friendly and responsive. I really appreciate all they have done.

Kabaty Coffee
United States
About 1 year using the app
Yotpo replied October 11, 2020

Thank you for taking the time to leave a review. Our customer service is always happy to help, and we'll definitely pass on your kind words to Caroline.

February 1, 2023

Albert V was excellent at helping us to customise some features of the widget on our website. Super helpful, polite and went the extra mile!

+guapa.™
United Kingdom
About 1 year using the app
Yotpo replied February 2, 2023

We appreciate your feedback, thank you!

March 20, 2022

Kennth was very helpful on solving my issues. Nice app and detailed admin screens. The only issue is that app is pricy, other than that everything is smooth.

Eternate
United States
About 1 year using the app
March 23, 2021

This application looks very slick and should be a great addition to our store!
Huge thank you to Eleen in the customer support team, who was so, so helpful and quick. She made the initial set-up process very straightforward and hassle-free.

Benji's Place UK
United Kingdom
About 1 year using the app