Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

November 20, 2021

This app is very nice I like it and customer service is great Redly E very helpful and Professional Thank you so much Redly E
Classic world rugs

Classic World Oriental Rugs
United States
About 1 year using the app
April 9, 2014

Great app, easy to use and easy to set up. Very happy with it.

Vulcinity
United States
About 1 year using the app
June 23, 2021

I needed help with showing my rating on my website and Mark helped me out big time. Great support team

Porta Fit
Australia
About 1 year using the app
Edited July 21, 2021

Mark has helped me with my duplicated reviews, Im very bad with excel and still learning about this app. He showed lots of patience and great service to solve my problem. Great job!

Evo Strength
Canada
About 1 year using the app
January 15, 2021

This app has been great, I'm still just using their intro version and loving it, will upgrade soon. Had an issue today and Diane on their chat service helped to solve it right away, very helpful.

Adrienne Furrie
Canada
About 1 year using the app
October 17, 2019

Yotpo is a wonderful tool for gaining trustworthy reviews from customers. I appreciate the ability to tailor some of the design aspects and wording even on the basic plan. Most recently, the feature I appreciated the most was the ability to import my reviews collected on a previous platform over to Yotpo. I was able to follow the very detailed instructions provided to create a file for upload. Once submitted my reviews were up on the site the very same day! Moreover, the customer service I received from Paulo was incredible! Thank you for such prompt responses and helping to ensure my reviews were uploaded successfully!

The Eco Baby Co.™
United States
About 1 year using the app
Yotpo replied October 28, 2019

Hi there! Thank you so much for taking the time to leave such a thorough review, we really appreciate your feedback. We're thrilled to hear you're enjoying Yotpo and our customer support team is hitting the mark!

November 15, 2021

Yotpo services is great! And have quick response in solving my installation problem. Ther're friendly=) My Yotpo asisitant is Mark Oliver R. He/She help me a lot on the proclem. Thanks for the services!

Depic.com
Malaysia
About 1 year using the app
November 26, 2013

Back into early this year, we switched from another review app to Yotpo. Everything is wonderful and smooth. We just wished that the review stars can show up in the collection page before entering product page. But we have seen Yotpo team working diligently to improve their app and adding more functions over the course of this year. Last weekend we found that Yotpo added code that you can add review stars and we quickly pasted to our codes to show star rating but we failed. We emailed Yotpo on Sunday and got response from Lucy on Morning and Tuesday morning everything is fixed and in place and the review stars show on our collection view nicely. Thanks for a timely and great job!
Besides the start rating, we found that the Yotpo added coupon promotion in emails sent out to customers. And lots of other thoughtful features are added this year. Very happy to switch Yotpo. Great job you have done!

ORLINAS BRA
United States
About 1 year using the app
January 30, 2022

I love this app. It's easy to use to collect and show reviews. I love it so much, I transferred it with me when I moved to Shopify from my previous website host. Their support team cannot be beat!

The Jackass Company
United States
About 1 year using the app
September 28, 2021

Its a great app . cant ask for more . all my needs were met and great customer support. immediate response to tickets were given.

ekantastudio
India
About 1 year using the app