Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

March 17, 2023

Thanks for the support Yotpo Daniel, appreciate the custom code. Very helpful

Buck Palmer
United States
12 months using the app
August 19, 2020

Excellent app. Easy to use. clean integration and customer support is off the charts! Great way to give any site a boost!

Grazer Bar
United States
12 months using the app
February 13, 2021

Amazing service! I contact live chat support on a Saturday morning and was immediately helped and the agent corrected the needed issues in seconds. Thanks, Yotpo!

Sweetapolita
Canada
12 months using the app
Edited April 1, 2020

great app! it e-mails the customers for you to write a review!! so thankful it does a lot of work for you.

i am not using the coupon system yet but after getting help from the support team and how fast and efficient they were, definitely going to look into furthering my shop with them.

thanks again!

Olive Kollection
United States
12 months using the app
June 21, 2013

What a great tool to build relationship with existing customers and develop new ones. In the future i'd love to see the system generate it's own code for each customer.

Bumble Candles
Australia
12 months using the app
November 11, 2013

We are very happy with Yotpo so far. Great product, great service.

Aruba Aloe
United States
12 months using the app
Edited June 2, 2021

Ed from Yotpo CS was a great help! Pointed out the issue with our theme off the bat. And great app for getting customer reviews.

Druh Belts & Buckles Best Designer Golf Belts Accessories & Clothing
United States
12 months using the app
February 20, 2023

Warly in chat who handled my support ticket went above and beyond to solve my issue in less than 10 min. My issue was related to a limitation that is being worked by Yotpo to improve its features and functionality. Instead of just leaving me hanging until the improvement is in place - Warly, customer support, found a workaround to solve my issue instantly.

Green Bee Life
United States
12 months using the app
Yotpo replied February 24, 2023

Thanks for your feedback, we really appreciate it.

July 19, 2021

This is a fantastic app that does what my online store needs. Its very functional and easy to use. The team on the back end made things seamless for me to install and optimize. Highly recommend.

Shooting Accessories & Supplies
United States
12 months using the app
March 15, 2022

Very helpful & responsive support team, thanks Kenneth! Easy to use and plenty of options to display & collect reviews.

Antigen Tests Australia
Australia
12 months using the app