Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

June 21, 2022

Rhemy R was extremely helpful. With no hesitation she assisted me with my issue and took care of it within minutes!!! Thank you so much Rhemy!!

Annies Essentials Hawaii
United States
11 months using the app
March 13, 2023

The support was terrific - It was a bit confusing to me as I'm very new to Shopify and Yotpo at first but now everything makes sense with their swift customer support team. thanks Kenneth John M's hlep

Vancei Lighting
United States
11 months using the app
Yotpo replied March 13, 2023

Thank you for writing a review — we value your feedback.

Edited December 13, 2022

Nicole was very helpful and took time to help me update the reviews on my site. Yotpo always has great customer service

True by Courtney
United States
11 months using the app
July 17, 2020

We're just getting started with YotPo, but have found the app integration to be super simple...and the onboarding process to be very smooth. The customer service is always there to quickly help with any issues in real time. Five stars all the way around!

NOMAD Grills
United States
11 months using the app
November 8, 2021

I'm new to the app and have needed a lot of help getting started. The customer support team has been great so far! Very happy with the service!

PINK SUGAR NAILS
United States
11 months using the app
December 15, 2021

Support is very responsive! Thank Lemuel C you help us a lot ! This app is amazing, recommended!!!!!!

Astor Chocolate
United States
11 months using the app
September 16, 2018

Great customer support! I had an issue downloading a .csv file and Michelle helped it without a second thought and even provided the file I needed.

Herpothecary
United States
11 months using the app
Edited July 8, 2022

The app works well and the support service is very quick and efficient!
I recommend this app to everyone.
The customer service is great!
Lemuel helps me a lot, he loves his job and loves help people!

LecosediAlice
United States
11 months using the app
September 3, 2021

Great company, customer support always responds fast and they ACTUALLY resolve the issues. I recommend them to every entrepreneur I know! (Don is great)

Proteinex
United States
11 months using the app
October 20, 2021

Talk about some killer customer service. Highly impressed with the app and the services they provide.

Divergent Swimwear
United States
11 months using the app