Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited April 26, 2022

Works well. Spoke with Manny and angelo s and helped me merge my accounts and get back my reviews. Thank so much!

Weight It Out
United States
10 months using the app
July 5, 2021

Don was super helpful and prompt! Has made things a lot easier for out website development so far, Cheers !

Frida & Flo
Australia
10 months using the app
January 23, 2023

Had the loveliest experience with yotpo customer support! especially with Joian Z was really helpful! :)

ilapothecary-uk
United Kingdom
10 months using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

Edited March 21, 2022

Great customer service! We had some issues with integrating it with a third party app (a page builder) and Eduardo Reinier from Yotpo helped us quickly and answered all of our questions.
Thank you!

Kvazaar
United States
10 months using the app
August 13, 2021

Knowledgeable, quick, and extremely helpful customer service. I would definitely recommend this service!

Bernardo
United States
10 months using the app
September 16, 2014

Awesome and awesome support. We were able to get things working and also go back and target reviews from the past... This is very cool!

hardcandycases.com
United States
10 months using the app
December 18, 2018

EXCELLENT AND QUICK SUPPORT FROM JUSTINE HELPED SOLVE MY CODING CONCERNS. CAN'T WAIT TO START RECEIVING CUSTOMER REVIEWS

SYRACHA'CUSE
United States
10 months using the app
November 7, 2022

I need some customization done in order to work with our template. I spoke with Doner from support and he went above and beyond. This is a great app and I highly recommend!

Beautyologie
United States
10 months using the app
Edited April 18, 2023

it's great of the service, I came to errors when I upload my review files, RT and Kenneth John M helped me a lot, quick response!

Soft & Organic Mattress Pad | Elemuse Baby
Hong Kong SAR
10 months using the app
November 24, 2022

I have been using this app to collect reviews from my customers and had some questions regarding the email scheduling. Doner P. was very helpful in answering my requests and cleared things up for me. I look forward to using this app more as my business scales up :)

Kandila NZ
New Zealand
10 months using the app