Reviews (7,180)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.
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I contacted Yotpo as a number of our reviews were not appearing on our website. Michelle was quick to respond and explained why this was happening. I was then able to provide her with what she needed to populate them on our site which meant 21 more great reviews! It would be great if I could stop reviews going against our monogramming options at the outset as I think I may well have to go back to Yotpo for further support.
UPDATE 2022: Best app! Plus their customer service is great, Kenn was super fast and helpful today. Love this app! I've had it on my website for a long while now. I only had one problem with it recently and it was resolved smoothly, thanks Annie. A must have on your store!
Thank you for taking the time to leave a review! We're so happy to hear you're enjoying Yotpo.
Quick and responsive customer service! We enjoy having Yotpo on our website. It helps to drive sales because of the reviews.
great reviews app, flexbile and the free plan does most of what you're looking for. really good customer service and sasha was great at solving our issues importing our old reviews. thanks yotpo!
Incredible service (I had Yulia Sachkova and she deserves a raise!). LOVE Yotpo :)
Can I give zero stars? The worst. I really had a bad experience with Yotpo. Their platform is extremely clunky to use and I don't recommend using them. You want to use another platform because Yotpo will really slow your website down. They're just not made to really work well with Shopify. They're probably going to say in the reply 'yes we are!'. No. They're not.
Really poor customer service too. They're super unfriendly. We were told a lot of untruths by Yotpo that resulted in a $1200 payment being taken from our account - even though we had cancelled months prior. So, if you're a small business and don't want to lose money to an unsupportive company - seriously... look somewhere else.
Go with a company that will integrate with your newsletter software, won't slow your website down and get you penalised by Google. This is really important for your growth as a business.
Also, Yotpo are being left behind by their competitors. Important to note again with Google - you want Google seller reviews. These are very useful for sales. Yotpo does not offer a good option for this.
You have been warned.
Thank you for your feedback — we sincerely apologize for the inconvenience. According to our records, you were on our annual contact and paying quarterly. Our team has been in contact with you and we've explained how the payments are set up. We're happy to talk through payment options to best fit your business needs.
Great Support. I was assisted by Doner, who was very helpful and committed to helping resolve my installation issues. Highly recommended. Thank you Yotpo team!
Great app, looks good on my site, and easy to set up. Customer Service is very responsive. Happy helped me out a lot; awesome representative!
UPDATE: I still use this app over a year later. I was assisted by Warly today and I was satisfied with his service.
Great app. I had some issue with the uploading of my review and the display on my site but the customer service chat handled this perfectly. Eleen and Manny are the best, they helped me with my several issues quickly and professionally ! Thanks again
Great support team had a very good experience, sorting out transferring our reviews to a new website. I recently need some more help and the customer service is amazing. Once again top-notch customer service.