Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

January 5, 2022

I used this app recently and i face problem but with help of yopto my problem is resolved but CSR and Best product

MI Premium
Pakistan
11 months using the app
November 24, 2021

Although I decided to uninstall the app for now, these 5 stars are for their customer service is top-notch. Ronel assisted me with removing the Yotpo coding. He cut right to the chase and provided a resolution. He also helped me with exporting my reviews. I plan to come back to Yotpo when I'm able to afford their higher plan but overall, a really good app, just pricey for new business owners.

WITHOUT BOUNDARIES
United States
11 months using the app
Edited June 2, 2023

Yotpo has been very kind to us and given exceptional customer service. They provide a strong product and I have been subscribed for years now. I particularly want to highlight Allen M for his kind customer service and helping us to rectify our issue.

Update 02/06/2023, Yotpo continues to provide great customer service, in particular Nicole L was able to handle my inquiry very quickly and satisfactory. Highly recommend.

Quality Approach Fashion
United Kingdom
11 months using the app
October 6, 2022

5 stars, Great app, great customer service, would recommend to all. Thanks! found it very easy to use

Sprkle*
New Zealand
11 months using the app
November 17, 2014

Excellent app, integrates into the website a treat plus excellent support when needed.

Sow Seeds Ltd
United Kingdom
10 days using the app
June 24, 2021

Manny is very responsive and helpful. She solve my issues within 30 mins. Kudos to the team! Thank you so much

Shoyo Singapore
Singapore
11 months using the app
Edited November 12, 2021

A huge thank you to the excellent customer support team at Yotpo. I have now set the app up on eight sites, at two different levels, and running two different themes. I have had to contact support for installation issues a couple of times, but primarily to update the admin email address (which I had to do for all of the sites). The app is running great so far and I cannot fault support. Thank you to all I have dealt with: Eduard, Lemuel, Howell, Nick s, Rilu Jane, Kenneth John M, Ronel R, Lemuel and lastly but by no means least, Eunice P. Happy so far.

Things Remembered
United Kingdom
11 months using the app
September 26, 2019

Great customer service, fast and extremely helpful! So far we are very happy with our experience. Would recommend!

Oxalis Apothecary
United States
11 months using the app
Yotpo replied October 6, 2019

Hi there! We're so excited to hear that! Thank you for taking the time to write a review and give us feedback. Glad to hear we're hitting the mark and you're enjoying Yotpo!

Edited January 26, 2021

Gimbert Customer Service was amazing! He Also helped me install my reviews widget! Fast Response time

Lavish Lee
United States
11 months using the app
February 18, 2024

dank Ruzsel, good help

ByTradition
Netherlands
10 months using the app
Yotpo replied March 7, 2024

Thanks for your feedback, we really appreciate it.