Reviews (7,029)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer reviews, which enhances trust and conversion rates. Key features include customizable review widgets, automated review requests, and seamless Shopify integration. The app also offers valuable analytics and insights, improving customer engagement. Customer support is frequently praised for its responsiveness and personalized assistance.

June 27, 2019

Needed to import reviews to consolidate into my Yotpo app. This was a challenging task for support to keep reviews accurate, but, Ruel was a big help and very patient with the troublesome task. He got it taken care of for me perfectly after some trial and error. Great attitute and very professional.

Love the app too by the way! Yotpo has features to help your sales that others apps do not or struggle to replicate. Would recommend it to other shopify ecommerce site owners. It demonstrates trust to my customers by showing social proof of other buyers through reviews on my main page via a minimized widget (they can choose to click on or not), each product page has applicable reviews for that product and the badge that shows total reviews my site has received. All of this is collected by Yotpo via emails sent to customers after they receive their ordered items. They submit their review right in the email and it updates on my site directly to that product without the customer having to go back to provide the review manually. Genius!

AMMO Pisspot IYAAYAS Gear
United States
8 months using the app
Yotpo replied June 27, 2019

Thanks for the great review, AMMO!

Edited September 8, 2022

The support was quick and knowledgeable on making sure I had everything I needed to make sure my business does great! I really like the review feature and can't wait to see how it plays out! Thank you, Happy S., for your help!

Reg Morgan Designs
United States
8 months using the app
November 7, 2019

amazing customer service! I submitted a ticket explaining that I had an issue integrating their widget, and they immediately replied and worked with me to figure out a solution. Thanks Adrian @ Yotpo !

Dovercourt Goods
Canada
8 months using the app
Yotpo replied November 18, 2019

Thanks so much for taking the time to leave a review! Happy to hear Adrian was able to help and get everything up & running smoothly.

Edited August 4, 2022

Great support from Lemuel and Happy at Yotpo. I was struggling to sort out the setup for mobile. I asked the help chat & Lemuel helped me quickly and effortlessly. I am so relieved.

Pure Dreamwear
Australia
8 months using the app
September 18, 2023

Thanks to Renhant for supporting me!! amazing staff

Beautic Shop
Mexico
8 months using the app
Edited January 5, 2022

I got a great help from Eunice of the Yotpo help team. really responsive and helpfully. The app itself is nice.

LilyRose
Israel
8 months using the app
July 28, 2023

John B and the Yotpo team were extremely helpful in importing my reviews from our old account to our new account to display on our Shopify store.

Thank you for the 5-star service guys :)

Daniel

Dynamo Fitness Equipment
Australia
8 months using the app
September 29, 2023

Daniel P was responsive and quick with fixing an issue I had once I updated my theme. He wasted no time on helping me and I had one of the best customer service experiences because of him. Thank you!

LE sensor
United States
8 months using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

November 23, 2022

Using this app has been a breeze and the support provided by the staff Simoun Francis has been great!

Futur Living
Singapore
8 months using the app
August 4, 2017

I love this app. It's one of my favorites.

The Black Herald
United States
8 months using the app