Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration, user-friendly interface, and powerful analytics. They appreciate the automated review requests, customizable widgets, and social proof feature, which reportedly enhance customer confidence and conversions. The app's customer support is often praised for its promptness and helpfulness. Merchants also note the efficient live chat feature and easy installation process. The in-email review feature has led to an increase in reviews for some merchants.

June 17, 2021

love the app. there is so much you can with to help drive more traffic especially with social media integration. great customer service too.

Krill Fragrances
United Kingdom
7 months using the app
February 24, 2021

Manny helped me out with putting the review widget in my new theme. I was having trouble for some time, but Manny helped and was very patient and good at updating and checking in. Thank you!

be real brands
United States
7 months using the app
Edited June 14, 2023

For 2 days I had the most amazing and I mean amazing service from manny. I was able to tackle a very difficult task of closing similar accounts and transferring reviews to proper site page. Simply put he saved our businesses years of customer reviews. Beyond thankful for manny and his patience and help

So thankful for the work that the team has helped with. Donner was incredibly patient and stay dedicated to getting the work done from transitioning from another review platform.

Nuez Acres
Canada
7 months using the app
January 5, 2015

worth the time and money spent. A Great add on to your website. Gives your new visitors confidence in your company

with Christes
India
7 months using the app
November 3, 2021

We had an issue after installing the app. Mark took care of this and after 24 hours, the issue was solved and we started receiving our first reviews.

Abacus Sportswear US
United States
7 months using the app
September 2, 2017

Really happy with the app and fab support!

Littleonelearns
Malta
7 months using the app
Edited June 24, 2022

UPDATE: I uploaded the reviews I already have and there were technical issues. Sheen helped me to fix all quickly. I'm very impressed by the customer service. Thank you so much, Sheen! I haven't used the app yet, but I had a question for setting up, Happy was very helpful. Thank you!

Portfolio11
United States
7 months using the app
Edited October 25, 2022

Yotpo is a GREAT addition to our website, www.planetorganic.com.au. It's easy to setup and the customer service representative is the AWESOMEST thing in Yotpo! Give Reinier D a raise!

Planet Organic
Australia
7 months using the app
July 11, 2019

So far, this app is great and I expect to continue using it on my Shopify store. On a personal note, the Yotpo Growth Support Hero 'Eric A.' was EXCELLENT! He was able to answer all of my questions, resolve all of my issues, and provide all of the information I needed to get the app working correctly! He always got back to me and went above and beyond to make sure everything was resolved. I highly recommend this app!

Metal Zone Merch LLC
United States
7 months using the app
Yotpo replied July 14, 2019

Hey Metal Zone Merch LLC, thanks for this awesome review. We are so glad you are enjoying Yotpo, and that our support team was able to give you the assistance you needed!

Edited July 24, 2020

great app! I'm getting a lot of reviews. I had it for free & now I just upgrated, had a lot of other features to take advantage of.
Great support, fast & helpful!

Matear
United States
7 months using the app