Reviews (7,029)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer reviews and engagement through automated requests and customizable widgets. Its seamless Shopify integration enhances product page displays, increasing conversion rates and building trust. Features like social sharing and analytics help merchants leverage positive feedback and understand customer sentiment. Exceptional support from personnel like John G., Doner P., and Ruzsel J is frequently praised for their help with technical issues and optimizing app features, encouraging merchants to explore additional integrations.

June 11, 2020

I recommend this app to everyone because it works very well and there are many features and above all because a very competent technical service and they are quick to respond. It is very nice to be able to count on people and not just on virtual chat boxes. Very good 5 stars

italianluxurygroup.com.au
Australia
7 months using the app
Edited April 30, 2021

Customer service is always amazing, had a problem that needed a solution for a while, Junalou and Radly solved that within a matter of minutes, awesome job!

IamNewtoYou
United States
7 months using the app
May 6, 2021

I have been using Yotpo for just over a month, however my site has some untraditional structuring that made me need unique code. The team at Yotpo- Sheen in particular - was so helpful and responsive. They helped me edit my theme to ensure that Yotpo was functioning effectively. Highly recommend!

Fulton
United States
7 months using the app
September 26, 2019

So glad I was able to have one of the #1 Shopify Apps Installed!
I am so appreciative of the ongoing & personal support of this amazing team. After I granted access to my site they installed the widgets I was having problems with. I received emails to make sure I was happy. Of course, I haven't gotten a review yet as I just had the app installed today but the Customer Service has made me like Yotpo even more!

Ayur's Batch of Nature, LLC
United States
7 months using the app
Yotpo replied October 8, 2019

Hi there! We're so happy to hear you're excited about it! And we're thrilled to hear our customer support team is hitting the mark and was able to help get everything up and running. Thanks for taking the time to leave a review, we love hearing your feedback!

August 22, 2022

Its easy to use and you get get very good support from the Yotpo team
Would recommend highly as a good way to get customer reviews

sublimania.com
United Kingdom
7 months using the app
November 9, 2021

I was having trouble submitting a manual review and contacted support. Ed responded, but he was very kind and impressed with his response!

THE 2HR AQUARIST JAPAN
Japan
7 months using the app
February 10, 2016

Shout out to Matthew K. for the great customer service. Great app and tons of potential. Wouldn't mind a plan between Pro and Starter so we can maximize our google product listing ads :)

Cavemanevolution2
United States
7 months using the app
May 21, 2013

This is app is amazing! Its gives buyers the confidence to come and buy from your store! THANKS!

Funk Ammo
United States
7 months using the app
March 16, 2022

Donald was such a help today setting up my YOTPO review widgets on my products!! Very helpful in my transition from Woo

Avani Wellness
United States
7 months using the app
Edited October 8, 2021

Yotpo agent helped me fix an issue with automated posts and star ratings. It was very quick and simple to be able to contact me for help, and fix the problem.
The agent was very cordial, and friendly. I am very grateful. Thank you!

Kanaluboardsusa
United States
7 months using the app