Reviews (7,048)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

Edited December 24, 2023

Joian Z was great! They helped me navigate the app. I appreciate the quick support!

Freshies By Stephy
United States
3 months using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

February 5, 2024

It's an excellent app and the support team is amazing

Lani.mx
Mexico
Over 3 years using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

November 10, 2023

John G helped us with verifying our domain and answered several other questions. Very helpful and knowledgable, thanks!

Capital Play
United States
4 months using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 29, 2024

Rhenant did a fantastic job in the support. Very efficient and to the point.

Aarding
Belgium
About 1 year using the app
Yotpo replied January 30, 2024

Thank you for writing a review — we value your feedback.

Edited January 21, 2024

Rhenant is amazing! Very helpful and patient. Quickly resolved my issue and I highly recommend!

Kumari Skincare
United States
3 months using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you!

April 8, 2024

Best app I ever use

PEOPLE'S CHOICE
United States
4 months using the app
Yotpo replied April 12, 2024

Thank you for sharing your thoughts with us!

November 17, 2023

We just added the app to our Shopify platform and very impressed on all the features. I reached out to chat with Doner and was assisted almost immediately and questions answered. I really appreciate it! Thank you.

Camille La Vie
United States
About 2 months using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 30, 2024

John was great and helped us get the reviews widget figured out

Prince Parfums Dubai
United States
5 months using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

Edited February 1, 2024

Very quick on responding to my questions and problems and helpful

Super good and understood what i wanted , loved the help, if i could connect i would connect with Arven S again

Thank you so much Arven S

Little Scandi baby
United Kingdom
6 days using the app
Yotpo replied January 30, 2024

Thank you for sharing your thoughts with us!

January 11, 2024

Great customer service experience! Very helpful and pleasant conversation.

Eve's Crackers
Canada
9 months using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!