Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

May 25, 2022

Great, quick customer service! Radley helped me troubleshoot something with our reviews efficiently.

Rye 51
United States
6 months using the app
December 24, 2021

Ronel was very helpful and solved my problem! I will definitely continue to use Yotpo. I trust any future concerns will always be answered.

Golden Jewels
United States
6 months using the app
Edited May 10, 2020

Though most of the features are locked and the plans can seem rather expensive at first, it's worth a try. Easy to install, easy to integrate and a first-class customer service. We have been pestering Anne practically on a daily basis for the last four days and she has been extremely helpful and proactive in helping us fix some technical issues. Great job!

CaseNation
United States
6 months using the app
April 21, 2021

Amazing customer service and super easy integration. Their new live chat service makes things 100x easier!

Curve Wellness
United States
6 months using the app
December 19, 2017

Works great. Customer Service is top notch!

Battlebornglassco
United States
6 months using the app
January 15, 2021

I had a problem setting it up. I don't know how to do code or websites really. They helped me right away.

Viva La Brew
Trinidad & Tobago
6 months using the app
June 30, 2021

Very speedy and on point service ! Customizability and language settings is possible and the backoffice has been improved since the first versions. I have used Yotpo in several different webshops and is a n important part for our customer journey

Urskog
Sweden
6 months using the app
February 11, 2023

The responsiveness to questions is great. Doner P helped me with two of my questions quickly and gave me exactly what I was asking for. Thank you!

Yerba Crew
United States
6 months using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

January 25, 2023

Lamuel m'a beaucoup aider merci beaucoup a lui
J'ai eu besoin de lui pour mon site Shopify et il a été très efficace

Ma boutique
France
6 months using the app
Yotpo replied February 2, 2023

Thanks for your feedback, we really appreciate it.

November 21, 2022

Kenneth did an amazing job in helping me, he took the time to listen to my problem and fixed it in 3 minutes

Melbourne Magic Show
Australia
6 months using the app