Reviews (7,140)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

December 30, 2019

We have just started using this app however the customer service so far has been great. Diane who assisted us with our first inquiry was helpful and polite.

Encoreusa
United States
6 months using the app
Yotpo replied January 19, 2020

Thank you for taking the time to leave a review - we're happy to hear our customer support is hitting the mark!

August 8, 2013

Great app, great customer service.
I like view and design of reviews and all system how it is. Also installed rich snippet which is so important for website rating.
Thanks for all help to Dave:)

TENEURO
Ireland
6 months using the app
March 15, 2021

Jo Lorenz was fantastic in helping me install and format the widget! Quick response and action. Love the app and how user-friendly it is.

Wy & Lo
United States
6 months using the app
November 22, 2013

I find this app to be just what the doctor ordered. Very easy install. Polite interface for customizing. Great options for that customization, and the variable ability to drop this into any area I like within my theme is great.

Traffic is up, conversations are being had and it has spawned something I didn't consider happening; reviewers are also visiting our blogs and commenting/sharing those. Bounce rate is down, and time per page is up. Fantastic. Highly recommend.

Shop exotic bird toys, perches, food, treats and supplies.
United States
6 months using the app
February 5, 2019

Absolutely amazing app! Highly recommend! Shoutout to Hermes for the legendary customer support! Give this man a raise!

boostCBD™
United States
6 months using the app
September 5, 2021

Rilu assisted me today, and was very helpful. Listened to my issue, and solved it very fast. Thank you.

TBD HEALTH INC.
United States
6 months using the app
July 28, 2021

Sheen from Yotpo is amazing and very well versed. Amazing customer support and great and fast resolution. Very professional

GrassLanders
Australia
6 months using the app
July 18, 2023

Was helped by a representative Daniel P. and he added the coding immediately to my star ratings so they can show up on the main homepage under each product. Definitely recommend this app, customer service was great!

Bye Dry Eyes
United States
6 months using the app
July 24, 2023

Allen M. has helped us out heaps!
Great app, with easy integration and fast customer service.
Overall, would recommend to anyone starting up a store.

CREATIVE HAIR PRODUCTS
Australia
6 months using the app
April 3, 2021

Perfect customer service! experience They helped me immediately and installed the code for me. Thanks!

Stoked
Germany
6 months using the app
Yotpo replied April 4, 2021

Thank you so much for leaving a review, we really appreciate it.