Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

December 21, 2020

Mary Ann was great, was able to help me right away with what i was looking to add to my site and set up everything right away.

ESSNTLWELLNESS
United States
5 months using the app
Yotpo replied December 29, 2020

Thank you for leaving your feedback. We're glad Mary Ann was able to help you with your issues.

Edited June 19, 2023

Joian Z's customer Service is SUPER helpful at getting you started. Overall, for someone that is new to the ecommerce business - Yotpo is perfect for integrating reviews.

Private Invitation
United States
5 months using the app
Yotpo replied January 18, 2023

Thanks for your feedback, we really appreciate it.

July 7, 2014

Great for us! Already getting traffic and orders! Easy to use and set up, too!

Danyel Cosmetics & Marli Skin Care
United States
5 months using the app
Edited February 8, 2021

I missed a step with installation and through on-line Chat, the agent Mary Ann was quickly helpful and offered to perform the missing widget with my permission. She was patient with dealing with my questions and professional. I would recommend for sure.

Loving Care Senior Gifts
United States
5 months using the app
Yotpo replied February 10, 2021

Thank you for leaving a review. We're happy to hear Mary Ann was able to assist you with your onboarding.

Edited October 27, 2021

Yotpo help desk is very successful. The support I got from "Eduarso R" and "Eunice P" was just perfect, he solved our problem very quickly.

Melissa Linen
United States
5 months using the app
September 21, 2019

Bernard offered incredible service for an entire hour! Not only did he take care of what we needed for embrishop.com but he provided recommendations I had not thought of. Great app. Great service.

Embri Shop
United States
5 months using the app
Yotpo replied October 6, 2019

Hi there! Thank you so much for writing a review and giving us feedback. Our team is always there and happy to help make sure you're getting the best out of our service. Glad to hear we're hitting the mark and you're enjoying Yotpo!

Edited November 16, 2021

Thanks Doner P for the help today! I had problems with the grouped product reviews but Doner helped me solve the problem. Thanks! Excellent customer service ⭐

ZacZess
Sweden
5 months using the app
December 7, 2018

So far, so great with Yotpo. Really just what we needed and great customer service. Thank you, Yotpo!

allyoos
United States
5 months using the app
November 25, 2022

great support, very helpful resolving all my inquiries, truly recommend this app! app is easy to use.

villa jewelry design
United States
5 months using the app
May 4, 2022

I like how helpful the support guys are, Lemuel was really a life saver, solved a technical issue in minutes.

Gsplovers
United States
5 months using the app