Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

August 24, 2023

"John B" was Super Helpful. used Customer Service at least 3 times today and each and every time, I was able to get assistance it would be so helpful. thank you again.

Trulyvisible.co
United States
5 months using the app
March 2, 2016

Easy integration .. using free version and Very Happy with it!

Perfectly Natural Soap
United States
5 months using the app
November 9, 2022

Little complicated but they have good support and will get the job done. A lot of integration with google and customer interaction that I wasn't expecting either.

Degreve
United States
5 months using the app
January 14, 2020

YOTPO Support is excellent. We had some implementation issues and their support team quickly responded, resolved our issues with speed, and we were back up and running in no time. The app is great and works exactly as expected - highly recommended.

Chooka
United States
5 months using the app
Yotpo replied January 15, 2020

Thank you for your review. We're so happy to hear you're enjoying Yotpo and our team was able to help get everything up & running smoothly!

February 9, 2023

The customer support here is top notch and they really take the time to make sure everything is running correctly. James installed several widgets and even helped me get some pages set up properly. I would definitely recommend this app because it's easy to use and the customer service is even better.

ACME Jeans
United States
5 months using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

November 9, 2021

Thank you to Eduardo R for all his help with installation and integration of the app onto Shopify store. The process was smooth and my website is ready to go! Thank You so much - Katherine www.coconutluxe.com.au

Coconut Luxe Collections
Australia
5 months using the app
July 27, 2020

I am brand new to the world of e-commerce. I can figure things out on my own, yet I was stumped on an issue and reached out to the help desk to see if they really were as awesome as others are saying. I WAS BLOWN AWAY at how quickly they helped me out and fixed my problem!! Very professional and informative and FAST. I just finished telling my friend about how impressed I am with your service over coffee and she reminded me that I need to get on here and let others know too with my review. She's absolutely right! Done! This company impressed me ... thank you!! FYI, Bernard was who helped

Wundermasks
Canada
5 months using the app
May 3, 2021

The customer service at Yotpo is by far one of the best I have seen. Ed was able to help me import reviews from a different app I was using. No comment about the app yet but it seems like the resources are there to help me with the transition.

Recover Vibe
Canada
5 months using the app
January 30, 2022

Doner P was extremely helpful with importing my review over to a new website host and provided me with information to choose the best plan for my business needs. A great customer service experience!

BeYoutiful Body Company
United States
5 months using the app
Edited May 11, 2023

Joian Z & Doner from Yotpo was really helpful. Actual after changing to Yotpo reviews it makes a difference and they will help you with anything from yotpo related on your theme without any problems.

Nakestores.com
United States
5 months using the app