Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited July 26, 2020

Perfetta app, perfetta assistenza veloce risposta ai ticket anche di domenica.Consiglio questa app per e.commerce alle prime armi. Un ringraziamento in particolare per Leizel Ann D. Yotpo Growth Support - paziente e gentile

NaNìs Collection.com
Italy
2 months using the app
Edited November 16, 2014

This is great apps, good support, great customer service. I am glad i got the gold star on my website fantastic, it is was all i wanted as the site is new.
I think this app is so good that every store should use this apps. the best thing is free. i am loving it, i will highly recommend it.thanks guys Gina
mums-kidsworld.

Mums-kidsworld.com
United Kingdom
2 months using the app
November 28, 2022

James E was excellent. He was very prompt in helping to install the widget on website. I will absolutely recommend this app. Thank you

Rehabcouture
United States
2 months using the app
September 6, 2022

They have incredible customer service and I think this app is worth downloading and using. Thanks Albert!

KUMIHOJP
China
2 months using the app
Edited December 6, 2021

Eduardo was absolutely amazing !! I needed help setting up product reviews and he was super quick to respond and super helpful. Thank you so much for such an amazing service !! Love the app, love the customer service even more.

Mango People LLC
United States
2 months using the app
July 4, 2019

Amazing app! It shows the reviews at my home page and also at every product page. Customer service is amazing specially Paul!

Omotesando Plants
Spain
2 months using the app
Yotpo replied July 7, 2019

So happy to hear you are enjoying Yotpo, Omotesando Plants! Thank you for taking the time to write a review.

June 16, 2020

The support with this app is outstanding, Leizel from the team at Yotpo helped me to integrate the software in one of my themes. This was for me enough reason to keep my subscription going and keep using Yotpo.

Zealandia Honey
New Zealand
2 months using the app
Edited April 26, 2021

Customer service (Eunice) was helpful and answered my questions quite efficiently. No hesitation to ask for their help anytime.

Breeze For You
Malaysia
2 months using the app
Yotpo replied February 16, 2021

Thank you for leaving your feedback!

August 10, 2020

Eh, personally I don't feel that it's good enough for $30 a month. Yotpo site isn't pretty, and its not very intuitive (they should def hire some UX designers). The one thing they are very good at, is upselling you to pay more for more features.

DIY Print Shop®
United States
Almost 6 years using the app
Yotpo replied August 11, 2020

Hey,

Thanks for taking the time to leave your feedback, we apologize for your experience.
Our pricing model is flexible and is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from just $19 a month.
Don’t hesitate to reach out to share more feedback with us on how to improve our product experience.
Thanks again for your feedback.

July 21, 2020

Essential for adding the social proof your product needs. Kind and knowledgable support! Would recommend.

NutraEsse LLC
United States
2 months using the app