Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

October 4, 2022

Yopto is by far the best! I love them they are super helpful with their online chat! they reply fast and everyone is really friendly!

Shop Janice Francisco
United States
2 months using the app
Edited March 24, 2023

UPDATED: I had to reach out to support again and Kenneth was helping me. He fixed the widget and made sure it was working properly before we ended the chat. He was awesome to work with and super kind!

I've talked with Ronel twice and each time they were super proficient and helped with all of my needs. I didn't feel rushed and felt like he really wanted to answer my questions.

I had to reach out to support again and talked with Kenneth John M. He was awesome and fixed my issue super quickly. I always have the best experience with support!

Pierced Co
United States
2 months using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.

July 14, 2021

The Yotpo support team has time and time again assisted with much needed specific details required for my store. They are easily approachable and do a wonderful job!

Moncah Best
Malaysia
2 months using the app
December 3, 2021

The assistance was so helpful! Orly solved my problem so quickly and the app is great! 100% recommended

SUNDAY BEIGE
Canada
2 months using the app
May 15, 2020

Great app functionality! The customer service chat is very helpful and assisted me with the review migration process!

CLn Skin Care
United States
2 months using the app
May 13, 2021

Had some problem associated with plugins. The support agent Ed helped me quickly solved it real fast. Great experience!

Happy Bath Day
United States
2 months using the app
July 27, 2022

this app is very useful, i really recommended if you want to put reviews in your website and the support is very fast

Steals
United States
2 months using the app
January 6, 2022

I used this app and had a problem so contacted with the support team.
SUPER QUICK RESPONSE and KIND SEVICE. The problem was solved soon and I was satisfied fully. Don't hesitate to use this app. Recommend highly.

Rumi Cosmetiques AU
Latvia
2 months using the app
March 31, 2022

App support that are always helpful. Once again, Reinier D was quick to help and also offered ongoing support to make sure that the issue is fixed. Can't fault you guys, thank you.

shop.enesco.co.uk
United Kingdom
2 months using the app
Edited September 14, 2021

Great customer service!!! Will definitely use on all our sites.
I like that it integrates with google shopping. Update: Had another request and was helped tremendously by Don. Love Yotpo!!

mewd
United States
2 months using the app