Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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The support team is great, helps in time record, especially Joian Z :)
The app is good but you have to pay for most of the options and the email customisations.
We are curently only starting with Yotpo - but the service so far is brilliant.
Already talked to serveral people for example Simoun Francis S., Radly E., Nick S. Joian Z. and many more.
They were all really friendly and helpful.
We Cant wait to start the whole journey :-)
A real value add to site experience. Streamlines review collection. Pauline is exceptionally helpful
Thanks for the awesome review, No.2 Toiler Paper. We love hearing from our happy customers and appreciate the great feedback!
excellent. probably helped me with half a dozen issues and all resolved. thank you!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
OMG Rhenant was so helpful and made sure everything was published perfectly and never for once left me unattended. I highly recommend
James was super helpful and answered my many questions. My issue was resolved very quickly. Excellent customer service!
I updated to yotpo for reviews and customer service was so helpful with installing code for star ratings within my theme. When I had issues with the update they were able to address the issue fast. Thanks Rilu and Radly!
I needed to change the account email, and Jo Lorenz is great with changing things, as well as customer service! Thanks again Jo!
great customer service, really helpful with all tasks that are needed to be done! you can contact them any time
Yotpo product ratings don't appear on our search/collections pages, nor can we add our email address as the sender email. We haven't received the verification email to confirm it, and Yotpo's support right now is non-existent.
Expect to wait multiple days for a reply, only to be disappointed when they send back the same canned response.
For how much they charge, the support should be far better, and I think we're going to look for something else.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.