Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

August 16, 2022

This app is excellent for requesting and showing your reviews! Nick helped me quickly add the reviews carousel on our home page. When asked how he did it, he gladly told me step by step!

PatriotWholesaleClub.com
United States
2 months using the app
January 12, 2023

We've been using Yotpo platform across multiple brands. The platform is super easy to use and the customer service is top-notch!

Highlander Outdoor
United Kingdom
2 months using the app
Yotpo replied January 17, 2023

Thanks for your feedback, we really appreciate it.

March 15, 2022

Highly recommended! The support team really works efficiently. A huge thank to Nick S to help me get the review widget work in no time.

安庭家電
Taiwan
2 months using the app
November 12, 2022

Customer support really responsive. They stay on the chat with me and made sure they fix issue with me.

VOTC Clothing
United States
2 months using the app
Edited June 15, 2021

Reviews and Q&A are ok but you can get the same for MUCH cheaper. UGC does not have an easy to use interface...much better off with Foursixty for Shoppable Instagram. Reps take weeks to get assistance

Lizzyjames
United States
About 5 years using the app
Edited February 16, 2019

ok, but for the price, the support is not all that helpful.
can be glitchy for customers to use - and as we know, if it's too hard, customers give up trying to post a review.

Plant Essentials: Online Ecostore Wellness Store | Skincare Maker | Beauty Spa, Townsville QLD
Australia
Over 5 years using the app
May 13, 2013

Great app - very very easy to install. So easy to install and does everything I need. Would recommend to any store owner. 1 very happy store owner

Experience Days
United Kingdom
2 months using the app
January 29, 2019

Don't do it!! If only I had read all of the negative reviews before getting roped in. They now have me stuck in a $10k/yr contract and are trying to squeeze me for more money just because I have localized my international stores with the proper .ca .com.au .com.uk etc....I can get most of the features with other review companies such as stamped.io for under $100/month. I'll have to wait out my contract and then figure out how to get my reviews all transferred if possible. WHAT A HUGE MISTAKE!!

My Site Plan
United States
Almost 5 years using the app
April 1, 2023

Quick and responsive customer service! We enjoy having Yotpo on our website. It helps to drive sales because of the reviews.

Shower Jelly Shop
Canada
2 months using the app
March 24, 2019

Nice and easy to use for customers & myself on the back end. Support is very fast too. I love that it's got a free version. Thank you!

Sea Spell
Australia
Over 4 years using the app
Yotpo replied March 27, 2019

Hey Sea Spell, thank you for your feedback! We are glad to hear that you are happy with the Yotpo service.