Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

August 6, 2021

Sheen is extremely helpful with my questions! I am very glad that the support of this service makes running my business easier

AlphaCell Labs
Singapore
2 months using the app
April 19, 2022

Kenneth John M was very helpful. I had a unique problem and the service was outstanding. Worth every penny.

Skin & Mane
United States
2 months using the app
April 8, 2021

Great and fast service, they resolved the situation with reviews instantly! Appreciate the help guys!

Verum Drinks
Netherlands
2 months using the app
April 8, 2022

Great service!! Thanks for helping me get my review widget up on the website I needed that. Great everything

TRIIBE(True Royalty Is Idealism Balance Empowerment)
United States
2 months using the app
September 9, 2019

Not only an awesome app that is approved by Google, but they provide exceptional customer service as well. Their team helped me out with the coding and helped me place the rating and replace my previous review section. I actually i didnt do anything..
I highly recommend using Yotpo if you are serious about SEO ranking and getting approved by Google.

Pure Hemp Patch
United States
2 months using the app
Yotpo replied September 18, 2019

So happy to hear we are meeting the mark on the product and service fronts, Pure Hemp Patch. Thanks for taking the time to give us your feedback!

Edited November 13, 2018

We had to upgrade to enable a few features that we wanted to use, so this review if for a paid version.

Bite Snacks
Canada
Almost 5 years using the app
June 24, 2018

DO NOT install this app. You'll be subjected to a lot of unsolicited phone calls or emails. We had this app for a few years until company was subjected to aggressive emails and phone calls. Completed transitioning to a different platform - much cheaper than what YotPo has to offer (paid plans) - and will *uninstall Yotpo.*

Regarding pricing - YotPo's competitors has more features offered at $0 (free) or at a paid plan.

Pookismahi
United States
About 5 years using the app
October 31, 2019

I attempted to use this app the first time around and I was completely lost. I reached out to support to fix even the smallest issues several time and they have been very sufficient and efficient. Quick turnaround and all. I am utterly pleased. I love this app and the free version it offers for small businesses.

NoirByJai Fashion Boutique
United States
2 months using the app
Yotpo replied November 4, 2019

We are so happy to hear it! Thank you for writing a review and providing your feedback, we really appreciate it.

December 27, 2022

Absolutely fantastic support. Simoun Francis has been super fast in solving the problem and my requests.

Very satisfied with the service received

Kleem Organics
United States
2 months using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

July 11, 2016

Yotpo is great. It's been awesome receiving REAL feedback from happy customers that receive an order from the store. I truly appreciate the feedback. It seems to be a little inconsistent in actually showing under the product, but from a management standpoint, it's nice to know that customers are enjoying my tshirts.

Dakota Uprising Co
United States
Almost 5 years using the app