Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

April 8, 2020

really good customer service, very quick answers and problem solving. The app is the best review app. Thank you for that.

VITORI
Germany
4 months using the app
July 1, 2021

Great app and great customer service. They sort out any issues right away. I recommend this app to anyone wanting a review app on their store front .

luxeparfum
United Kingdom
4 months using the app
July 20, 2021

Today I was helped by Orly who did an amazing job helping me switch my old review provider to Yotpo. It was quick easy and the Yotpo staff are always so friendly. Phenomenal customer service and an app that truly allows your business to grow by harnessing the power of reviews in the form of social proof

BestOffice
China
4 months using the app
June 23, 2020

We've been using Yotpo for around 1 months and whilst it's a little on the expensive side, we've received very good support/service. Recommended

MayfairSilk Online
United Kingdom
4 months using the app
August 27, 2018

Our shopify store needed a review section for our shopify store. When I installed the app, the widget wasn't under the "Customer Review" section - instead it was at the bottom of the page.

That was an issue because:
1) Customer won't be able to see or write the review
2) It wasn't in the right "tab"/"section" for customers to see the reviews

I contacted Yotpo to help use at the backend so the widget can appear on the "Customer Review" section/tab. Within 24 hours, Dana (Yotpo Support) had completely resolved the issue.

We are so grateful by Yotpo's attention to detail and quick action to resolve our issue. I'm so impressed!

Super easy to install (especially if you are not at all familiar with HTML)
Super quick customer service response
Super quick resolution

We highly, HIGHLY recommend this app for your Shopify Store!

Ben Amun
United States
4 months using the app
December 20, 2023

Used the Live Chat option and spoke with Doner P, who was super-helpful. We needed assistance with getting the Yotpo widget added to an updated theme so that we can continue to Reviews Widget Inactive... Doner P got this sorted quickly and efficiently. Thanks Doner P.

Thread Spread
United States
4 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

May 3, 2023

I love the look of the widget. I appreciate Rhenant! The support was quick and thorough! I really needed this service!

Yahweh Or No Way
United States
4 months using the app
August 7, 2020

Thanks you Jo for your great support. You sorted our issue quickly and we are sooooo pleased. Thanks for your great work.

UrbanGrafter
South Africa
4 months using the app
April 24, 2021

I love being able to sync photos from Instagram and having them appear on the product pages! I was having some issues getting them to appear for new products but Junalou was a big help and assisted me with the issue in a timely manner.

Nomads Swimwear
United States
4 months using the app
June 7, 2021

Amazin customer service, very responsive, Junalouwas great, really helpful.
Would defiantly recommend it.

EVEO TV
United States
4 months using the app