Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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Excellent app, the most important thing in the online store is the honest review from the customer and this app make it, the support is great and timely. I recommend it.
AMAZING customer service, this app. is a must have if you want to build trust on your store ! Te design is higlhy customizable and the look is so professional I really appreciate this app
awesome and really fast customer service! thank you for your assistance. i can only recommend this app
Amazing support and wonderful/advanced features. I had some issues with uploading the csv file but Yotpo responded to my questions instantly with detailed and helpful feedback. Thanks!
We have used Yotpo for a couple of years now, it has many wonderful capabilities, and ways of acquiring reviews. However, they offer no technical support, only time you will hear from them is when it’s time to renew your contract, and when you find someone in support it’s someone from sales, with a superficial knowledge of the app, not someone who actually knows any of the technical stuff, which is why you needed them in the first place. We are looking for other options.
Thank you so much for taking the time to leave a review, we're really sorry to hear about your experience. Over the past year, we've been working hard to expand the capacity and availability of our support team and are happy to share our support agents are now available to all of our users 24/7. Please feel free to reach out if you have any additional questions or you'd like to chat.
Thanks A lot !
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Warly S and Kenneth John M was excellent at helping me to solve my problem And was able to answer my question right. Super helpful, Really great service.
Thank you for writing a review — we value your feedback.
Love this App. And their customer service is super helpful. Eleen walked me through the set up part. I am not very tech savvy and she helped me with installing the widget on my Shopfiy store. Thanks Eleen for being so helpful. Yatpo is great.
Lemuel helped us with the on-boarding and was incredible! Thanks Yotpo team, we're excited to grow our community with you!
I love this app, a perfect app for reviews. Customer service is a top notch, they are always willing to help.