Yotpo Product Reviews & UGC , 6,823 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.
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I was trying to update the display reviews on a checkout page. The app is partially intuitive but a little frustrating. Customer was good, but took me quite a few attempts to get there.
Thank you so much for taking the time to leave a review! Happy to hear we were able to help resolve the issue.
For any future questions and requests, don't hesitate to reach out to our 24/7 support.
The app has a nice aesthetic that I like. It looks more "real" and "legit" than Loox or Alireviews that i've used in the past. They have a LIVE CHAT which is BIG THING, if you need some answers quick or some changes made quick. They will assist you right away. When we installed it the first time, I was a little boring, asking them to do this and that for me, and they did it without hesitation and with great service. I'm very happy that we get to work with them. Eunice and Jo Lorenz were of great help past 2 days. THANKS yotpo
Yotpo has great customer service! Ronel helped me when there wasn't any info on google or anywhere else!
Works well. Immediately increased my response rate for review solicitations. Eileen provided excellent support. A very useful tool since Yotpo increased the services on the lower-tier plans. Many ways to use this platform. The only drawback is that the emails can't be timed to the actual delivery notice, so international ones often arrive before the product, which annoys people.
UPDATE: I signed up for the Prime plan because I was told that it would show rich snippets on google and make the site review show up on the Google SERP. We met all the criteria, but these still did not show up, even given months for google to recognize them. YOTPO tried a few fixes and finally gave up and told me to contact Google, who, of course, blew me off. So, I would say that based on my experience, that feature is not functional.
And that would be okay if I hadn't paid a premium for many months specifically to have that feature work. Not so very happy
Great app, just quite expensive! Don't bother asking about the higher level plans as most small businesses won't be able to afford them but their free plan is pretty good and their platform is quite easy to use! Support is exceptional
We have used it on a few of our Shopify accounts and it has been working well for us. Their support is outstanding and Daniel P was very helpful in installing the widget on our new website.
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Yotpo is a powerful tool. It helps me achieve the Reviews I want. Also, Yotpo's support team is very good. I would like to commend Howell Keith R from Yotpo. I had a problem and he quickly solved it for me. Excellent. If I could tip, I would definitely tip him.
I imported all the reviews from other website, but the reviews didn't appear on the my website. Lemuel C was kind enough to go our backend and fix all the problems. Great customer service!
FAST FORWARD: Tried. Tested. True. We've been using Yotpo for about two months now + feel this is BEST APP in the app store. We use about a dozen different apps ------everything from order management to customer service to marketing; After recently switching to Shopify2, we were shown our conversions --10% and growing-- are a direct result of Yotpo.
"Referral Code yotpo_1" <----------WOOT.
AWESOME. Installation was quick + easy -- even for someone not at all familiar with code. The step by step installation video was key. We received several reviews within 24 hours; and more are flowing in daily. It's very well designed, the layout and look is unobtrusive so it doesn't overpower the look + feel of our site. I also really like the social feature. You can set it up to auto post to Facebook + Twitter so it saves time. Yotpo has everything you want in a review app. IMHO, this is the most valuable app in Shopify.
The app is good, but it's made great when you know there's a team behind it willing and able to help. This makes all the difference. Thanks guys.