Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

November 10, 2013

I love this app, it's clean and user friendly. Quite simple for my customers to use...soo happy it's free :D

VIRGIN CHIC HAIR EXTENSIONS
United States
3 months using the app
January 20, 2021

amazing service they helped us a lot implementing the widget and setup everything. we are a loyal customer

VStyle&fashion
United States
3 months using the app
Yotpo replied January 26, 2021

Thank you for your review, we really appreciate it!

June 9, 2021

I needed help with the installation and general look for the app. Gimbert was a great help who answered all of my questions with pateience and importance. I really appreciate the work he did for me

Album Tiles
Canada
3 months using the app
April 1, 2021

Manny helped with all questions fast, practical, uncomplicated - very happy with the outcome. thanks!

PITAYA yoga
Germany
3 months using the app
Yotpo replied April 4, 2021

Thank you for leaving your feedback, we really appreciate it.

August 17, 2023

Support is fantastic, easy to set up. John G is the best! Hopped into the store and fixed an issue within 5 minutes.

Deley Naturals
United States
3 months using the app
November 13, 2021

Great customer service! Prompt and helpful staff. The concept of getting reviews from clients is important for displaying trust and improving the client experience.

IVF Matters
United Kingdom
3 months using the app
Edited May 25, 2023

thanks
to Allen M ,he is very patient,he is very patient,he is very patient,he is very patient,he is very patient,he is very patient,he is very patient,he is very patient,he is very patient,he is very patient

uartcrafts
China
3 months using the app
December 31, 2020

I've installed and uninstalled probably 5 different Reviews apps in the past year because they either didn't give me enough - or gave too much. I was looking for a user friendly, easy to navigate app that was a good fit for my store. Not one to EVER give up or settle, I found Yotpo, read the reviews, and upon the recommendation of so many users, I installed it. Of course this is 2020 and nothing has been easy so when I ran into a very small issue, i reached out to their support. Within MINUTES, Mary Ann got back to me and resolved the small situation I had. Very impressive and quite affirming that i made the right choice. I've got the unpaid plan for now, but as my sales grow, I will upgrade for some additional features (although the unpaid features are really good!). Thank you, Mary Ann, for ending this crazy year on a high note for me ❤️

Something To Wear
United States
3 months using the app
Yotpo replied January 6, 2021

Thank you so much for taking the time to leave a review. We're thrilled to hear you're enjoying using Yotpo. We're very excited to be a part of your growing brand!

Edited December 15, 2021

Best support on any app that i have used! Easy, super quick chat reply. Highly recommend. I moved from another app to this one and the difference was night and day. I was helped by Ronel

Wonder and Lust
United States
3 months using the app
June 9, 2021

Customer Service is fast, friendly, and responsive. Anne helped me solve a problem in no time flat. Integration with the site is easy if you have some coding experience, otherwise, you may need some assistance, but once loaded, works very well.

Chill Frog CBD
United States
3 months using the app