Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited September 10, 2017

Great app, just quite expensive! Don't bother asking about the higher level plans as most small businesses won't be able to afford them but their free plan is pretty good and their platform is quite easy to use! Support is exceptional

Dotoly
United States
About 4 years using the app
December 22, 2022

We have used it on a few of our Shopify accounts and it has been working well for us. Their support is outstanding and Daniel P was very helpful in installing the widget on our new website.

Pure Dogs Co
Australia
About 2 months using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

January 17, 2022

Yotpo is a powerful tool. It helps me achieve the Reviews I want. Also, Yotpo's support team is very good. I would like to commend Howell Keith R from Yotpo. I had a problem and he quickly solved it for me. Excellent. If I could tip, I would definitely tip him.

IMACWHEEL
Hong Kong SAR
About 2 months using the app
February 9, 2022

I imported all the reviews from other website, but the reviews didn't appear on the my website. Lemuel C was kind enough to go our backend and fix all the problems. Great customer service!

greenalley
United States
About 2 months using the app
April 23, 2013

FAST FORWARD: Tried. Tested. True. We've been using Yotpo for about two months now + feel this is BEST APP in the app store. We use about a dozen different apps ------everything from order management to customer service to marketing; After recently switching to Shopify2, we were shown our conversions --10% and growing-- are a direct result of Yotpo.
"Referral Code yotpo_1" <----------WOOT.

AWESOME. Installation was quick + easy -- even for someone not at all familiar with code. The step by step installation video was key. We received several reviews within 24 hours; and more are flowing in daily. It's very well designed, the layout and look is unobtrusive so it doesn't overpower the look + feel of our site. I also really like the social feature. You can set it up to auto post to Facebook + Twitter so it saves time. Yotpo has everything you want in a review app. IMHO, this is the most valuable app in Shopify.

orglamix mineral makeup
United States
About 2 months using the app
August 12, 2020

Nice and quick support from the team. Nice review app . Thanks for your quick support!

Samreedhi Handicrafts
India
About 2 months using the app
April 13, 2021

The app is good, but it's made great when you know there's a team behind it willing and able to help. This makes all the difference. Thanks guys.

Apothecary7
United Kingdom
About 4 years using the app
Edited June 16, 2022

Thanks very much Lemuel C for helping me get my review carousel up and running super fast, it looks great

POISON ARROW RETRO
Australia
About 2 months using the app
Edited March 22, 2022

What an incredible service. I couldn't get my star ratings to appear so i asked on live chat. The responses were so fast I thought it was a bot! Kenneth John M helped (and another time it was a really nice chap called Sheen) helped me right away. I ticked an approve box which gave him access to my site and in 5 minutes he got the stars working and even adjusted them when I cheekily asked. I'm delighted. Highly recommended. Thank you guys.

Buy Electric Scooters UK
United Kingdom
About 2 months using the app
April 16, 2021

Ed helped me incorporate the reviews widget & stars widget on my website. He literally spent hours to make sure everything was set up perfectly. Thank you so much for the time you took, amazing customer support!

Lash Spell
United States
About 2 months using the app