Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

March 21, 2022

Nick S was so helpful and prompt with his reply and working on the problem i had. Got help with exactly what i needed. Thanks Nick and Yotpo!

Krome The Label
Australia
2 months using the app
December 7, 2023

We're a French brand and the application is mainly in English, so we're not giving it 5 stars because we can't make the most of our time on this application. However, the application is very good, easy to use in operational terms and the customer support team is very relevant and efficient in its responses. That's why we like this application despite the language barrier, because we get answers easily with the online chat.

Saint Jacques Wetsuits
France
Almost 5 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

Edited July 26, 2020

Perfetta app, perfetta assistenza veloce risposta ai ticket anche di domenica.Consiglio questa app per e.commerce alle prime armi. Un ringraziamento in particolare per Leizel Ann D. Yotpo Growth Support - paziente e gentile

NaNìs Collection.com
Italy
2 months using the app
Edited November 16, 2014

This is great apps, good support, great customer service. I am glad i got the gold star on my website fantastic, it is was all i wanted as the site is new.
I think this app is so good that every store should use this apps. the best thing is free. i am loving it, i will highly recommend it.thanks guys Gina
mums-kidsworld.

Mums-kidsworld.com
United Kingdom
2 months using the app
September 6, 2022

They have incredible customer service and I think this app is worth downloading and using. Thanks Albert!

KUMIHOJP
China
2 months using the app
June 16, 2020

The support with this app is outstanding, Leizel from the team at Yotpo helped me to integrate the software in one of my themes. This was for me enough reason to keep my subscription going and keep using Yotpo.

Zealandia Honey
New Zealand
2 months using the app
Edited December 6, 2021

Eduardo was absolutely amazing !! I needed help setting up product reviews and he was super quick to respond and super helpful. Thank you so much for such an amazing service !! Love the app, love the customer service even more.

Mango People LLC
United States
2 months using the app
July 4, 2019

Amazing app! It shows the reviews at my home page and also at every product page. Customer service is amazing specially Paul!

Omotesando Plants
Spain
2 months using the app
Yotpo replied July 7, 2019

So happy to hear you are enjoying Yotpo, Omotesando Plants! Thank you for taking the time to write a review.

Edited April 26, 2021

Customer service (Eunice) was helpful and answered my questions quite efficiently. No hesitation to ask for their help anytime.

Breeze For You
Malaysia
2 months using the app
Yotpo replied February 16, 2021

Thank you for leaving your feedback!

August 10, 2020

Eh, personally I don't feel that it's good enough for $30 a month. Yotpo site isn't pretty, and its not very intuitive (they should def hire some UX designers). The one thing they are very good at, is upselling you to pay more for more features.

DIY Print Shop®
United States
Almost 6 years using the app
Yotpo replied August 11, 2020

Hey,

Thanks for taking the time to leave your feedback, we apologize for your experience.
Our pricing model is flexible and is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from just $19 a month.
Don’t hesitate to reach out to share more feedback with us on how to improve our product experience.
Thanks again for your feedback.