Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

October 20, 2021

Allen at Yotpo helped me with my issue and was very easy to communicate with. We now have the star rating visible on all product pages.

LanacoNZ
New Zealand
About 2 months using the app
March 28, 2023

Joian Z. was very helpful. He did a lot of customizations for me, was very patient, and gave me instruction on how to do further customizations to make the review carousel look how I like. Exceptional customer service!!

PRÉVAL
United States
About 2 months using the app
November 8, 2017

They offer so much value! And they offer a great look too. Thanks for the awesome app guys!

Baby Shay
South Africa
About 2 months using the app
September 9, 2017

There is a 500 error and I can't install it

Vita Myr
United States
Almost 4 years using the app
August 27, 2014

Fantastic, hands-off review reminders.

Bulk Nuts Canada
Canada
About 2 months using the app
August 14, 2015

We loved using the "forever free" plan for Yotpo for the past year. Turns out "forever" didn't last too long. What a lie. I just got an email saying they are getting rid of our free plan and will switch us to their "new" forever free plan which eliminates almost all the functionality of our current plan. If we want to keep the functionality we currently have, we will have to pay $500 per month. That's more than 2x as much as our entire shopify plan. I'd be willing to pay something, but this is ludicrous. Yotpo's pan is to get you hooked then screw you.

80 Arms
United States
Almost 4 years using the app
July 20, 2021

I got really helpful actions from Sheen. Commucation was pleasant too :) Many thanks to your team...

DUTYPRINT
Ukraine
About 2 months using the app
March 2, 2021

When I do not find the solution I open up the chat and have the perfect answers within 1-2 minutes. Thank you Eleen. Was great help.

lebijoubijou.com
Switzerland
About 2 months using the app
December 2, 2016

This app is ok but the service sucks!! It crashed I been waiting two weeks for help know one ever helped me and I'm paying for the app

The House Of Bundles
United States
Almost 4 years using the app
September 24, 2021

So happy with customer service, agent Ed was very helpful, he helped installing the reviews widgets. great customer service.

Bounkit
United States
About 2 months using the app