Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable widgets, powerful analytics, and efficient customer support. Unique features like in-email reviews, live chat support, and the ability to push reviews to social platforms are well-received. The app is scalable with different price points and retains reviews when migrating from other platforms or themes.

Edited September 5, 2022

Very easy to use, customer service is also very professional, very friendly, and can actively help solve problems,Thank you very much for Ronel R's help

Mary-Silk
China
About 2 months using the app
July 23, 2022

I really appreciate this app works perfectly with the intergration Support team are fantastic. Highly recommend this app

Alchemy Botanical Skincare
Australia
About 2 months using the app
March 23, 2022

support is awesome. Thank you! needed some help on a few occasions and each time i was able to get help withing minutes to figure out my issues.

Mofo Rc
United States
About 2 months using the app
June 9, 2022

He gave me complicated consultations very politely and promptly. I am grateful for the fact that I was able to accurately grasp the intent of the question and respond to it even in chat!

TEDEMOGU
Japan
About 2 months using the app
December 21, 2022

Joian Z gave me a great support! I really appreciate it! You have really good quality in your job! Thanks!

Magic Städ
Sweden
About 2 months using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

May 25, 2021

Used the chat to solve an issue I was having - Don was very helpful, quick and kind. Overall also a good app

G&R Doggy Treats
Australia
About 2 months using the app
April 13, 2022

Angelo is the best!! He helped me with everything i asked with no hesitation. I really recommend you speak to Angelo as he knows what he is doing and loves helping out

My Health Relief
Australia
About 2 months using the app
Edited May 25, 2023

Waiting on senior team and email now...actually my case is still not solved...so im reducing this to 2 stars.....i didnt get a promised email from senior level staff to investigate why yotpo didnt have any reviews for a year...im an owner of a small business..i dont have anyone helping me so i do need a wee bit of extra support..havent got it to date...

Finca Skin Organics
Ireland
Almost 4 years using the app
August 24, 2022

Simoun was amazing!! Thank you for the help! I needed to import reviews from an old website to a new website. I appreciate all of the time taken to do this for me!

Mkay Style
United States
About 2 months using the app
July 1, 2021

Sheen is great, thank you guys for all your help as always. Super easy and friendly people over there at Yotpo.

Canna River
United States
About 2 months using the app