Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

March 13, 2022

I just got the app, so I still have to see whether I like it. This 5 star review is for Donald, who helped me get everything set up on my theme... the star rating widget, product review widget, and the review carousel. I'm really pleased with their service. I have a couple integrations to set up still, so I will have to update on that later.

Froliage
United States
3 months using the app
June 20, 2022

Kenneth John M was very helpful in helping me get my reviews app up and running. It is actually very easy to use.

Colorado Aromatics
United States
3 months using the app
May 20, 2023

The feature of this app are everything and then when i had an issue i contacted CS and they ended up being as good as the app and even provided me with a custom HTML to fix my issue. special props to Allen M.

My Store
United States
3 months using the app
April 3, 2021

A massive thank you to Sheen who supported me and helped me gather my site theme with reviews to exactly how i wanted it. great stuff.

FORTY KNOTS BEARD CO.
United Kingdom
3 months using the app
Yotpo replied April 4, 2021

Thank you for taking the time to leave a review, we really appreciate it!

June 24, 2024

It seems like a nice app but we've not been able to use it fully. We have over 1,000 reviews from our customers that disappeared after Shopify's review app was no longer supported and was removed, but Yotpo import doesn't work. It just pops up a blank page with no option to import anything.

Perfumes
United Kingdom
About 9 hours using the app
Yotpo replied July 2, 2024

Thank you for the valuable feedback.

We're sorry to hear that you're experiencing issues with importing your reviews. We know how important it is to transfer your reviews and we are here to help you.

Our support team reached out to you via your support case, please don't hesitate to respond to it so that we can assist you further.

December 26, 2022

I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.

Polarheads.com
United States
3 months using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

January 9, 2024

Super efficient. Rhenant T answered all my questions and resolved my issues in 2 minutes!

Étymologie Skincare
Canada
3 months using the app
Yotpo replied January 19, 2024

Thank you for sharing your thoughts with us!

Edited December 28, 2021

Nick and Kenneth were really great in helping me and answering all my questions. He provided quick customer service and was very nice

Madera Bands
United States
3 months using the app
March 7, 2022

24-hour customer service all-round support. Don't worry about whether the plugin will be integrated, leave it to the customer service, and everything can be done. thank you very much!

Mouteenoo.com
China
3 months using the app
November 4, 2023

I am very pleased with Yotpo service. Ruzsel was very patient and helpful.

Lemon Pepper KrrrakHouse
United States
3 months using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.