Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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I recommend this app. We have recently launched an online business and we need tools that are effective, easy to install, and value to our customer's experience as well as value given to our business. It works. It's simple. It adds value to our business.
Great app, does everything it supposed to do, even in the free version. Can't really complain about anything.
James was super helpful getting me started with Yotpo! The app is super user friendly and I can't wait to see the results after installing!
It has been great so far. Had one issue but the team was quick to help me resolve it which is always nice when you are trying to do these things by yourself.
We appreciate your feedback, thank you!
We are very satisfied with the Yotpo app, but even more so with the customer support. As a new business, we made an error in setting up Yotpo, and the customer service agent went well out of her way to help us in rectifying the situation. I'm sure it took her a long time to fix the problem we created, but she didn't even hesitate and followed up to make sure that everything was okay. Great customer service!
Sceptical at first but Yotpo intergrates brilliantly with Shopify 2 stores. We had a small issue with Google Snippets not working with our Outofthesandbox theme but Ed quickly sorted the problem and we now have 5star reviews showing in organic Google listings. Our main problem is that we're getting too many 5* reviews from happy customers (who are keen to leave reviews) but Google thinks we're not genuine!! Nice problem to have! The reviews definitley make a difference and we were able to pull our reviews in from Etsy using another app so we instantly had over 1500 ***** reviews to kick us off. Brilliant app. Brilliant support. Brilliant reviews
Great app, customer service very helpful..............................................................................................................................................................................................................................................................................
The content of the question was not resolved due to the problem on our side, but Mr. Ronel responded politely.
Really positive experience with their tech support. Very helpful and methodical. The only downside is sometimes the written guide such as 'adding star rating' to a product isn't very detailed. 3 steps aren't enough to guide someone I think a lot of people would benefit from more imagery on where to copy the code to.
Spoke with Arven about a challenge I had with installing the app and found him very helpful and knowledgeable. Problem fixed and highly recommended!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!