Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

May 26, 2022

Really enjoying this app, we have already received so many amazing reviews from our customers and I am able to use them for marketing purposes! Customer service is amazing too, I was helped by Kenneth John and he resolved my issue in a very timely manner, thanks Yotpo!!

Olivespa
United States
21 days using the app
February 20, 2023

I've been using Yotpo for just a little bit over a month. I found that the reviews were not displayed on my site. Albert helped me install the code and viola. The reviews show up. He also helped me make the ratings show up on the collection page. Great support! Thank you

REGALODETI
United States
21 days using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

May 26, 2020

Just upgraded to Yotpo Growth account, and needed some help immediately. live chat was super reactive! Leizel was very very helpful! Although the pricing is a little expensive, I do hope getting more reviews will help to increase my conversion rate soon!

kPetNeeds
Singapore
21 days using the app
November 15, 2021

The customer service was great. Kenn T was really helpful and patient. However, I do have a complain with yotpo widget. I would like to show all my reviews in combination inside each individual product, this is not possible right now.

Waku Inc
United States
Over 1 year using the app
November 8, 2019

I just had the best on-site customer support I have ever had from Bernard at Yotpo - he went WAY over and above to help our new eCommerce site launch and I cannot say enough good things about him. I highly recommend using this app for its functionality and the incredible support provided by the wonderful people behind it.

Havly
United States
21 days using the app
Yotpo replied November 18, 2019

Thank you so much for taking the time to leave a review! We're so happy to hear our customer support team was able to help & will be sure to pass on the kind words to Bernard.

March 22, 2021

super helpful customer service with the migration from the squarespace website to shopify. Highly recommend!

munchrooms
United States
21 days using the app
March 13, 2014

The best " I cant believe its free App", Yotpo has added serious value to our site very quickly. Reviews make a difference. They are also incredibly responsive to suggestions.

wildabouthoney
United Kingdom
21 days using the app
April 22, 2015

Great App. Makes it very easy for customers to enter reviews which gets faster and more results!

Bone Bons
United States
21 days using the app
November 27, 2022

All working great! Kenneth was very kind, patient and helpful with my requests. And on a Sunday! Thank you :)

Sugarmoon Collective
Australia
21 days using the app
April 27, 2015

Great app. Much better for us than the product reviews app, as it asks for reviews automatically instead of manually, the process for customers is easier and they can do it from their social media accounts too.

Ogham Jewellery
United Kingdom
21 days using the app