Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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The support personnel were very attentive and helped me resolve the issue I was facing... a very quick and effective response and excellent customer service!
The app works very well and the customer service support is really fast and also they do an amazing job fixing issues on the site
Update, I keep trying to get them to resolve the issue of the reviews not populating into the product reviews app. Continue to lose sales because of lack of social proof.
App is great when it works and you have a native free shopify theme, however the support speed is lacking. I will update my review once my issues are resolved.
For one, there is a discrepancy between the Yotpo orders and actual orders placed in my shopify, I have no way of knowing which orders have been sent emails.
I've asked a time sensitive email twice to their support, and have been now waiting over 36 hours for a response.
It seems the response time for questions is 24-48 hours, which is rather slow considering orders are being place through our shopify stores at all hours of the day.
Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us.
We are constantly working on improving our support availability and capacity - our agents can subscribe you to a monthly or even weekly report showcasing all orders we received for your account.
Our support team will be reaching out to you to set everything up and answer any additional questions you may have.
This app is so awesome! I love the customer service team! I had the pleasure of being helped by Ed. He was so awesome! He fixed my issues in minutes and had great customer service! if anything occurs in the future, I hope to work with him again! keep it up Ed!
looks good , but very expensive , too expensive this is $360 a year at least. Shopify themes have this built in for free, not sure why i would want to use this as it does not seem to get more people to leave reviews. Stuck with them for 2 years horrible customer service, not much to say
When it comes to getting more reviews, Yotpo delivers. We received 10x more product reviews in just a few days time than we did in 6 months with the Shopify "Product Reviews" app.
Stephanie at Yotpo was a tremendous help to us, working through a difficult transition and getting Yotpo reviews to function correctly on our new (Shopify) website host.
Thanks to Orly from the team to helping me out very fast! I love the app, and would use it for a long time.
We used Yotpo in our Bigcommerce platform and then migrated to Shopify recently. Ronel helped us to set up our yotpo review carousel. His service was excellent and he was ready to help with other concerns. Thank you very much.
So far the support was pretty good. I had some issues where the widget was not showing on the product page but tnx to Lemuel it's working now. Also cool that you can customize the widget with ur brand color.