Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

January 28, 2021

This app is nice and the customer service is AWESOME! I am not familiar with code and there is no need. Customer service was quick to respond and solved my issue quickly. Really love all the features!

Public Interest CLT
United States
About 1 month using the app
Yotpo replied January 31, 2021

Thank you for your review. We're happy to hear you had such a positive experience with our customer service.

November 20, 2023

Joian Z was very efficient in helping me resolve my issue quickly and smoothly . 10/10 customer service.

THE BEAUTY BYBEL
United States
About 1 month using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

Edited December 28, 2022

Great customer service, and they are quick and happy to help with any issue. The reviews look great on the website and are easily attained by the automatic emails. Thanks so much !!

RONEN CHEN
Israel
About 1 month using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

January 16, 2022

Good app. It does the job well. I will invest in it. Doner was also very helpful. Good and efficient customer service.

Rvffian
Jamaica
Over 2 years using the app
December 6, 2021

Doner did a great job resolving the issue with the button layout and logic for the Visual UGC. App works great

Sweetwood Smoke & Co.
United States
About 1 month using the app
June 22, 2015

So simple to integrate and the customisation allows for you to theme everything to match your site. The amount of reviews I'm getting has increased massively. Can't recommend it enough!

Try The Impossible
United Kingdom
About 1 month using the app
September 22, 2022

I love Yotpo, super easy to use and the customer service is QUICK. Simoun was very helpful, with the live chat :)

ThePerfect3
United States
About 1 month using the app
April 27, 2015

Yotpo App is really a great app for online store and I recommend that every online store use this app in their store.
Kudoos to the Developer, You're awesome

Truebornmart
Nigeria
About 1 month using the app
December 21, 2023

Great service! We had issues with sorting out installing widgets but John G was very helpful. I've also asked for him to provide a Loom video just so this would be helpful for us in the future. It was straightforward and helpful. Thank you John G.

Victoria Jane
New Zealand
About 1 month using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

July 19, 2020

Works fine and easy to install! But it is too expensive. Everything cost, if you would like ratings on your Google Shopping Ads it starts from USD 249/month. Now looking to move over to other apps that are more cost effective. A bit of lack from support also..

Sanojtape
Sweden
Over 2 years using the app