Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

June 15, 2021

Yotpo has been great to automate the review collection. Customers can very easily respond to the automated emails to give us reviews and help convert other potential customers

Dalen Products Store
United States
13 days using the app
February 14, 2023

Very supportive team, especially Ronel R, help me a lot. really appreciate it. worth the money.

Sex Dolls Singapore
Singapore
13 days using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.

Edited June 28, 2022

Quick help on Live Chat. Fantastic Customer Service from Rilu who helped me install widgets onto the site and integrate everything so smoothly. 11/10 customer service.

Harrison & Wild Co.
United Kingdom
11 months using the app
September 2, 2021

Elvin was really helpful with my questions! I also love that I can easily integrate my reviews from a previous app.

YUUMA
United States
13 days using the app
November 2, 2021

Amazing customer service! I don't have a developer and wanted to change some settings, they did for me and it was super quick and efficient!

Affordable Chic
United States
13 days using the app
June 28, 2021

Support was Amazing! i went to contact them that I couldn't add reviews and they did it all for me, such an amazing service!

Gear Doctors
United States
13 days using the app
March 14, 2022

Great product and awesome service from Kenneth who was quick to answer my questions and install the app for us within minutes! Hugely appreciated!

Harviestoun Brewery
United Kingdom
13 days using the app
April 14, 2020

Great app for reviews! I had some difficulties with the formatting of the app at first, but Eric went above and beyond to help me fix it. Great customer service is a plus!

Yummy Gummy Molds
United States
13 days using the app
October 24, 2022

Reinier D helped me out with some assistance I needed setting things up properly for my website and they went above and beyond my expectations! Highly recommend Yotpo!!

MD Wipe Outz
United States
13 days using the app
October 31, 2018

Great service and features, would definitely recommend this to anyone looking for easy reviews importing

Gofloats.com
United States
13 days using the app