Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

March 29, 2013

Wow!!! Thank you Yotpo for the amazing app and offering it for free. We are a start up company with capital that needs to be placed in all the right places. Works perfect and I love that we can verify if reviewers actually purchased from our site.

Glitz Whitening LLC
United States
6 months using the app
May 22, 2024

Support is very responsive! Really like the platform and how it displays on our website.

SpokesPup
United States
About 1 month using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you!

April 22, 2014

Great service, great software. The staff were very helpful with the install and it works flawlessly. Highly recommend.

Natura Veda
United States
6 months using the app
May 14, 2014

Okay, I'm not going to lie... when I first installed this app months ago I never saw what all the hub-bub was about. After taking a second look at what this app had to offer just a few days ago, I was blown away and a little embarrassed by how useful this app is to my store! Within a few hours of setting up my preferences I was already receiving reviews from customers and fans. Definitely recommend this app to all Shopify users. Looks great on desktop and mobile sites, too!

Angler's Bay Clothing & Apparel
United States
6 months using the app
April 11, 2014

This App is amazing. Within two weeks I've already received over 30 customer reviews and have captured several hundreds of dollars in repeat, incentivized business. You are a fool as a business owner to NOT use Yotpo. (check out my site to see how it works)

NatureRelaxation.com: High Definition Nature Video Downloads
United States
6 months using the app
May 30, 2013

Within two days of installing this application, we received 17 reviews, all 100% positive which saved us a lot of administration creating something in Survey Monkey, with the added bonus that the reviews publish on our website, people can see they are genuine (verified) people and this is helping us grow sales!

Bondi New York
United States
6 months using the app
May 21, 2013

Yotpo has been a great service to my store. Reviews are "verified" by the app for only REAL customers, so no spamming can be allowed. Their set up for the notification that goes out to customers is fantastic. You can customize the whole letter/email from what to say, to how many days after purchase the notification will go out (and YotPo sends it out for you, no charge!)

Best Free App for online merchants on Shopify.

castlebrookltd.com
United States
6 months using the app
January 28, 2015

I love this app - easy to use and their customer support team is incredible.

LaDore Swimwear
United States
6 months using the app
March 6, 2024

Jeorge Kenneth V was an AMAZING help to us on Yotpo chat! It was almost as good as speaking by phone and yet extremely efficient. he was so helpful and resoved many issues for us. Thank you Jeorge!

Lily Trotters
United States
Over 7 years using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

April 1, 2014

This yotpo review does more than displaying feedbacks. It allows communication with my customers and there are clever ways to tap on the social media platform such as Facebook. Such constant communication is a wonderful tool to make the most out of your store. 5 Stars!

Yokoanime
Singapore
6 months using the app