Reviews (7,049)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
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Customer service is great! I was migrating reviews from another review app and ended up with a ton of duplicates. Spent a few hours taking care of it myself but couldn't figure it out. Customer service resolved the issue in minutes.
Thanks for your feedback, we really appreciate it.
Customer service on chat has been amazing during implementation. Can't wait to see everything in action.
Customer service is terrible and the app is not performing well.
The guidelines are unclear and Customer Service further confuses customers. For the majority of them, are not familiar with their company policies and have language barriers I think. They are super slow and just send out links to clients for you to get by. Becarefull, you might lose money dealing with them, time and energy. They are not helpful at all. I'am not talking about one experience, most of their agents offer poor customers service. Something smell fishy with them. There is no transparency, they are hiding information to people.
Thank you for leaving your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you in order to assist you but unfortunately, we have not heard back from you. If you are still experiencing any lingering issues, please feel free to reach out at any time and we will do our best to help.
I’ve had this app for several years and love it. Great outlet for customer reviews. I recently switched e-commerce platforms and Yotpo support (Neah) was so helpful with assisting & troubleshooting. Great service!
Only just started setting it up and have used their support quite a bit. Always reply straight away and extremely helpful. The app itself is working great. Highly recommend
I got a lot of help with this app. I couldn't update my reviews for anything and the nice and helpful people, Rhenant and Jeorge Kenneth V; they helped me so much. Now I see my reviews and I'm so happy. I'm looking forward to working with this app.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
I found Yotpo and installed it in my store. Amazingly this application is really the best application. User Interface easiest to understand and maintain, Customer support 10/10. I highly recommend it for the other users too.
Thank you for your review, happy to hear you're enjoying Yotpo so far! Please let us know if there is anything we can do to help you.
Love this app I have been trying to find a good app for reviews. The customer service team was very helpful especially The representative who helped: Pauline. Would definitely recommend this app!
Hi Ase' BodyCare! Thanks for taking the time to leave a review, and for recommending Yotpo!
very good, but I didn't know how to work it but if they need help super 100% willing to help I recommend it
Allen from Yotpo is a great customer service representative! He helped me a lot by providing effective solutions to any issues that appeared on my website.
Thank you for sharing your thoughts with us!