Reviews (7,048)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
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We use Yotpo, and pay the (very, very expensive rate) for their Powerhouse Plus plan.
Here's the most important thing you need to know: they don't actually support inline SEO with Shopify. It's one of the biggest features of the Powerhouse Plus plan offers on their website, and there's no mention of it not working with Shopify. It wouldn't even be that hard to implement - they'd just need to tap in via the Shopify API and put the review data in a metafield, then have some code to render it in the product.liquid template, then have that block replaced when their javascript code renders the full review functionality.
Their customer service people are well-intentioned, but the corporate/billing department is difficult and apparently don't particularly care about making customers happy. For example, they refused to move our billing back by a week even though they enabled our Powerhouse Plus account on the wrong email address initially.
Their dashboard and website also looks like it was designed in the early 2000s. For a product that costs so much, it's kind of disappointing. Apparently there is a redesign in the works.
The sales guy who we worked with was overly pushy and didn't seem interested in answering my technical questions very thoroughly.
But here's the upside: at the moment they're the only service that offers Product Listing Ads and Seller Ratings, as well as a Q&A feature. So I gave them two stars for that. Until someone else brings out a competitive product, they have a de facto monopoly on the space, so I can't really complain too much.
I'll update this review if any of this changes.
Needed help transferring from our site to Shopify. They were a big help in mantaining our review integrity!
Thanks so much for your review- happy to hear our customer support team was able to help get everything up & running smoothly!
Doner was very helpful with the setup of this app to my store. Very quick and effective customer service!
Thank you for writing a review — we value your feedback.
I used this app on a previous ecommerce platform and Mark, my Growth Support Hero, helped me remap my old reviews to the new platform and website. He was really helpful and made sure everything looked 10/10 in the end. Really happy to have this app as a part of my website and the support team that is behind it!
awesome customer service! very happy so far. I reached out with a few questions, and they helped out right away.
There are some problems with the settings. The live agent took care of it right away and was easy to talk to.
Thanks for your feedback, we really appreciate it.
The app would be great if it worked and if support assisted in getting it to work, ive spent the last month trying to get through yotpo support and no luck
Service client au top ! ils ont répondu à ma demande rapidement et avec efficacité. Franchement rien à dire
Nick did a great job helping me with a review issue I was having. I hope to work with him and yotpo more in the future
Die App gefällt mir bis jetzt sehr gut. Auch der Kundendienst ist sehr hilfreich. Herr Döner hat mir sehr geholfen.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!