Reviews (7,096)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

October 4, 2022

Rhemy R. is amazing and FAST! He went above and beyond to fix an issue we were having. Would highly recommend him and this app.

GetSprints
United States
1 day using the app
August 13, 2019

I had trouble installing the widgets and Jenny from the customer success team was quick to help me out - can't wait for our reviews to star rolling in!

Belyn Key
United States
1 day using the app
Yotpo replied August 28, 2019

Excited to join you on your journey, Belyn Key! Thanks for taking the time to leave a review :)

June 11, 2022

Great customer support from @Happy tonight! I am so appreciative of the help and we already have reviews coming in!

Werner Firewood
United States
1 day using the app
December 1, 2022

Service help me a lot thank you for assisting my concern I hope all your staff is the same that I talk :)

PC Zone
Philippines
1 day using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

January 6, 2022

got great support from Donald U via chat - super friendly and helpful. This review is making me get to 100 characters...

Constant Mountain
United States
1 day using the app
November 2, 2022

To be fair, I just started using this app to generate product reviews. I like how customizable everything is so that I can keep visuals on brand. So far I really like it and the customer support has been above and beyond awesome.

Cleban & Daughters
United States
1 day using the app
April 6, 2022

Daniel P. from support was very quick in solving my problem and his solution is helpful for me. Thanks for your quick response.

Kelly Kettle Australia
Australia
1 day using the app
Edited March 7, 2017

Highly misleading pricing structure... Yotpo reviews are NOT indexable by Google, i.e. they add limited Search/Content value to your website, UNLESS you upgrade to their Powerhouse package which is like $8k+ a year. So you could effectively accumulate lots of reviews (great) then decide once you've enough, to mark up your pages and show Google some unique unbiased content on your website... Only to find they are unindexable unless you pay $8k+ (not so great!)

For such baseline / simplistic functionality this seems quite a predatory approach to pricing a review platform.

Mahi Leather
United Kingdom
About 1 month using the app
October 29, 2021

Just downloaded the app so I'm yet to see how it pans out. Customer service is great though! I'll be back to update my review in the future.

ArtsyBabe
Canada
About 1 month using the app
November 20, 2013

I really like this app! it makes it so easy to both display reviews, and write your own!
only thing is it looks a little bit weird on my website

PlayersWasteland
Denmark
About 1 month using the app