Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

January 8, 2022

Great customer support quickly via chat! Thanks for your help, Rilu Jane. Customization options are limited in the free version.

Eat Undressed
United States
41 minutes using the app
October 5, 2022

Kenneth was extremely helpful and took his time to really guide me through the app! Thank you for the help!

BLMTD
United States
40 minutes using the app
May 9, 2023

Warly was such a great help. got the job done quick with no hassle!! I wish everyone customer service was like Warly, quick, easy and simple!

ADL SHOP LLC
United States
39 minutes using the app
February 13, 2021

I've just installed this app and needed a small change - the chat and response was super helpful and addressed my needs immediately - I'm looking forward to using this product!

TrueWestHats
United States
39 minutes using the app
Edited December 13, 2016

Not recommended due to

MAJOR Technical problems:

1. Adds 61kB of javascript to your page (2x the entire jQuery Library).
2. Adds 23kB of CSS to your page. An advanced Shopify Theme has 9kB of CSS.
3. That's 84kB of added weight to your page just to show reviews.

It will lower your Google PageSpeed Rank substantially, at least 5 points.

4. You cannot import your shopify reviews easily. Shopify's review app (and other review apps) associate reviews by product_handle. Yotpo does it by "Product ID", and you have to manually find the Product ID for each handle. (https://support.yotpo.com/en/article/shopify-finding-the-product-id)

5. Because all other shopify review apps use product_handle, you'll have to reverse the process and find the handle for each Product ID if you want your reviews imported into another app.

There are other alternatives that are 100% compatible between each other and only add 14kB to your page in total.

as if these were not enough...

MAJOR deal breaker: Pricing.

There's a reason why they don't list their prices publicly: basic features will cost you over $1000/year. If you want all they advertise, it'll easily go over $3000/year.

Kindlecentre
Australia
36 minutes using the app
May 24, 2023

Allen M is top, best customer services and not only! Great app, we recommed it!!!!!!!!!!!!!!!!!!!!!!!

WARCRY®
Romania
36 minutes using the app
Yotpo replied May 24, 2023

Thank you for writing a review — we value your feedback.

March 29, 2022

Yotpo are always quick to help out with any issues. Their online chat is fast to respond and they do their best to resolve issues quickly.

soleseason
Australia
35 minutes using the app
June 29, 2022

Acabó de descubrirla y me parece genial, además muy fácil de implantar y cuando he tenido alguna duda me la han aclarado al momento.

Ruiz de Ocenda
Spain
34 minutes using the app
October 12, 2022

Helpful support team as i wasnt really clear on how to start using the reviews app in conjunction with the rewards app. Helpful support team.

Rosaseven
Canada
33 minutes using the app
September 14, 2022

The YotPo support goes above and beyond. Ronel R was so easy to deal with and provided a solution to every question we had. Thanks again.

cavele-shop
Australia
31 minutes using the app