Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

November 8, 2023

Great customer service from Arven! Helped me fix an issue in no time.

Silverly
United Kingdom
Over 5 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

June 3, 2020

Yotpo is terrific. Too many apps in the marketplace, but this one is definitely a must. Additionally they have an ecosystem of complimentary apps that to my knowledge are also much needed to grow your store

Crisobela
Colombia
Over 5 years using the app
October 9, 2018

I contacted Yotpo as a number of our reviews were not appearing on our website. Michelle was quick to respond and explained why this was happening. I was then able to provide her with what she needed to populate them on our site which meant 21 more great reviews! It would be great if I could stop reviews going against our monogramming options at the outset as I think I may well have to go back to Yotpo for further support.

The Game
Australia
Over 5 years using the app
Edited April 18, 2022

UPDATE 2022: Best app! Plus their customer service is great, Kenn was super fast and helpful today. Love this app! I've had it on my website for a long while now. I only had one problem with it recently and it was resolved smoothly, thanks Annie. A must have on your store!

Hear Me Roar - Kids
New Zealand
Over 5 years using the app
Yotpo replied September 16, 2020

Thank you for taking the time to leave a review! We're so happy to hear you're enjoying Yotpo.

February 27, 2018

great reviews app, flexbile and the free plan does most of what you're looking for. really good customer service and sasha was great at solving our issues importing our old reviews. thanks yotpo!

Fourcowfarmsg2
Australia
Over 5 years using the app
September 4, 2018

Incredible service (I had Yulia Sachkova and she deserves a raise!). LOVE Yotpo :)

Journo Travel Goods
Canada
Over 5 years using the app
November 10, 2021

Thanks Orly for the super swift help and for showing me via screenshot how I can export reviews myself

Afari
South Africa
Over 5 years using the app
September 8, 2021

Fantastic app and great customer service. I've been using Yotpo for several years now and would definitely recommend.

Wink Fitnesswear
United Kingdom
Over 5 years using the app
Edited October 24, 2023

Great app, looks good on my site, and easy to set up. Customer Service is very responsive. Happy helped me out a lot; awesome representative!

UPDATE: I still use this app over a year later. I was assisted by Warly today and I was satisfied with his service.

Naturalselfskincare
United States
Over 5 years using the app
Edited November 10, 2021

Great support team had a very good experience, sorting out transferring our reviews to a new website. I recently need some more help and the customer service is amazing. Once again top-notch customer service.

Red Dust Active
Australia
Over 5 years using the app