Reviews (7,048)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

November 18, 2022

Ronel R. was the BEST! I could not see my star reviews on my page and he was able to get them to appear. Super-fast and quick service A+.

The Reformed Sage
United States
Almost 6 years using the app
May 21, 2020

Quick and efficient customer service. We could not sync our store with Yotpo and nor add the reviews widget. Yotpo customer service reached out to us, added themselves as collaborators and fixed the issue. Great service!

Cofo Provisions
United States
Almost 6 years using the app
January 12, 2022

I like Yotpo a lot. They definitely have lots of features that I like and the service is awesome. Not to mention, Allent M. takes really good care of you in the chat.

Grizzly Gadget
United States
Almost 6 years using the app
November 30, 2021

Great customer service, attentive & answered my questions directly after thoroughly reading through the issue and meditating on a solution. Was persistent in finding & implementing solutions with constant communication. Thank you Radly!

Little Colorado
United States
Almost 6 years using the app
Edited May 13, 2022

I've used this app for several years now and every time I need help they have gone over and above with service. Most recently Radly helped me understand and fix an issue I was having with emails. Service is A+++++ Very happy with Radly and Yotpo! Thank you~~ Nicki Lynn Jewelry

Nicki Lynn Jewelry
United States
Almost 6 years using the app
March 7, 2014

Easy to add to my website. I have zero IT skills and I did it on my own. Great to be able to have my product reviewed so easily. Thanks Yotpo!

spbang
United States
Almost 6 years using the app
Edited March 9, 2022

I used this app since my beginnings, and is a really amazing tool! I'm with the free plan and I had an issue and Nick from support helped me with all in seconds! super recommended!
Continue like that Yotpo! thanks!

ODILIA BRIDAL
Ireland
Almost 6 years using the app
February 5, 2020

Excellent app. One of the most useful apps on the App Store! It has helped increase sales and get several repeat customers. Very happy with the customer service. We've tried other apps and never managed to get customers to write any reviews. But with Yotpo, most customers respond to the reviews requests.

Milky Sheets
Australia
Almost 6 years using the app
Edited January 7, 2022

Yotpo is a great app to collect and showcase customer reviews. Plus, they're always updating and adding new features to make the software an even better value. And, on top of that, they have amazing customer service. Recently, I received a lot of help from James E. on chat support when I had to manually add Yotpo reviews back to my site after a theme update. James' customer service was top notch!

Speakeasy Travel Supply Co.
United States
Almost 6 years using the app
November 16, 2021

the support is amazing. Highly recommended app for reviews. Definitely more expensive than comparable apps but worth the extra dollars

Rugtastic
Australia
Almost 6 years using the app