Reviews (7,048)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

Edited September 29, 2021

great app for reviews! builds trust w customer. also Kenneth was a great help in transferring reviews to new theme!

Natural Roots NYC
United States
Over 5 years using the app
October 23, 2014

This is a very good and cleverly though out app. I strongly recommend trying Yotpo for your store.

Brilliant Tan
South Africa
Over 5 years using the app
January 15, 2018

I am getting so many more reviews using Yotpo and it was super easy to install! I did ask them to transfer my existing reviews over- I sent them a file, they emailed back items I needed to fix on my end, then they transferred them over. A completely painless experience! Michelle Brana helped me through the process and she was amazing to work with!

Mamasuds Llc
United States
Over 5 years using the app
January 29, 2016

Awesome app. Super easy to use, very automated. Great for our customers and great for our website SEO!

Bighorn
United States
Over 5 years using the app
May 20, 2022

Yotpo always provides fast & easy support! Whether it's help with code, or design I always come away with a helpful repsonse.

Looptworks
United States
Over 5 years using the app
August 22, 2023

Totally satisfied with customer service and ease of use. Each time it only takes a few min to jump on a text support and they do a good job at fixing the bugs and answering questions.

Canadian Pine Pollen Company
Canada
Over 5 years using the app
August 12, 2021

Good support! Their pricing is more reasonable now for the features they offer as well. ------------------

SensoryMoon
United States
Over 5 years using the app
Edited November 9, 2021

Eduardo R was super helpful with installing my Yotpo reviews into my product listing for me! Glad I am back with Yotpo again. Allen was also really helpful with doing some coding on my site with Yotpo. Thanks so much!

Petunia Skincare
United States
Over 5 years using the app
June 12, 2015

We started out with the basic version of the YotPo app and upgraded to premium after a couple of months once we realized how powerful the reviews are. The automation is excellent. The only downside is that to use ALL of the features we would have to upgrade our plan yet again.

TerraSlate Paper
United States
Over 5 years using the app
Edited October 4, 2023

Warly S was super helpful and answered all my questions! Very happy with their service today!

Isle of Dogs
United States
Over 5 years using the app