Zakeke ‑ Customizer 2D 3D , 103 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its wide range of customization options, including 3D previews, especially for personalized or print-on-demand products. It's praised for seamless integration with Shopify, producing ready-for-print files, and positively impacting sales and cart abandonment rates. The pricing is seen as fair for the features provided. The customer service is noted for its responsiveness and openness to feedback.
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Has no mobile interface. We tried to message support but did not hear back sadly. Its a shame because desktop looks great.
Well, Zakeke has a mobile version of course! We have thousands of customers, no one would use a not-responsive customizer. And even better, Zakeke has a mobile-dedicated UI, it's not just responsive.
As for assistance, you wrote to us on May 13, 09:55 and we replied 1 minute later, at 09:56. Maybe you're not receiving our replies, check the spam.
Lastly, it seems you're getting an issue with the mobile UI, we wrote to you from a different email address, happy to get it fixed.
CAUTION! If you try this app and then choose to remove it much of the code is left behind. In addition all of your collections will have an additional filter for "zakeke" left behind. I am still looking through code to find all the remnants, I think I may send an invoice for my time to clean up after the uninstall.
Thank you for review.
The filter "Zakeke" is needed to exclude the products created after a personalization from your collections. In certain cases, Zakeke is forced to create a product from a personalization because Shopify does not allow to change certain attributes of a product (such as the price), that's why you need a filter on the collections to exclude those products from the collections.
Unfortunately, when you uninstall the app it's not possible to remove those filters because Zakeke has no longer permissions to access your store.
However:
1) that filter does not change anything to your store, it won't work because there won't be personalized products.
2) we are happy to remove it when merchants ask us to do so and give us access to the store :)
I looked at this app briefly, but after reading Zakeke's rude responses to other customer's complaints and the unclear billing practice, I have decided not to waste time or money here.
Hi, thank you for your feedback, we're very sorry for your 1-star review.
We really care about our customers and we take complaints very seriously. We see you installed and uninstalled the app in 3 minutes, even before starting a free trial. Would really appreciate it if you could tell us what issue you had with billing since you are supposed not to have received any bill. Happy to investigate and provide you with details if anything went wrong.
UPDATE: we see now your comment when you have uninstalled the app. Apparently, the problem is the phrase when you install the app that says "charged up to $ 5000 for 30 days". For Zakeke you pay a transaction fee of up to 1.9% on orders received through our app. That sentence explains that, regardless of the fees due, these will never be higher than 5,000 USD/month, i.e. if you sell customized products for 1,000,000 USD/month, however you will pay Zakeke 5k USD instead of 19k! That is meant to be a protection for you. Hope this clears things up.