Reviews (111)

Overall rating
4.3
Counts per rating level
  • 77% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its 3D product configurator, which allows customers to preview and customize products like guitars, enhancing user experience and boosting sales. It integrates seamlessly with platforms like CustomCat and Printful, supports various file types, and is noted for its user-friendly interface and responsive customer support. The app is also mobile-compatible, making it a valuable tool for Shopify stores.

March 9, 2023

Abbiamo provato diverse App di editing, Zakeke ha la qualità unica di rendere il lavoro VELOCE. L'aspetto estetico è poi il migliore in circolazione.
La qualità però più importante è il servizio clienti, rapido, efficace, cordiale.
Consigliata sotto tutti i punti di vista.

tutto per il betting
Italy
2 days using the app
Edited March 9, 2020

So far, so good. I haven't had a chance to use it to experience the full app. I do not like the fact you have to add every color of every product one by one. It is going to be very time consuming for me.

ThreadHouse Apparel
Canada
19 days using the app
Zakeke (Futurenext Srl) replied March 10, 2020

Thanks for your review!

We're working on improving the product configuration process and we just put your suggestion in the "to-do list" :)

March 30, 2021

Without a qualitative demo or help it is not always easy or clear to be able to make everything correct within the 3D module, but if you email with a problem or question, they answer very quickly, friendly, super clear and constructive. They do a great work to fix the problem. Very satisfied with it.

Elementals Antwerp
Belgium
19 days using the app
March 19, 2020

The application was not user friendly and we could not get anyone from Zakeke support to assist. Shopify made several attempts by emailing them but they would not contact me as support. Zakeke is a 3rd party application and Shopify does not know the functionality of it. We attempted twice to use the application in less than 15 days but to not much success. Finally, they billed me for a year and ...

Countryboy Graphics
United States
22 days using the app
Zakeke (Futurenext Srl) replied March 20, 2020

We’re very sorry for your bad experience with Zakeke. We double-checked and it seems we have replied to all your messages within the day, including questions that were ...

Edited February 28, 2020

I use this app for let my customers being able to customize the products on my website. Is very user-friendly, and the support reply very quickly. I recommend.

smartify™
France
14 days using the app
Edited November 16, 2018

The product designer is really nice and intuitive, the UI is easy to understand but unfortunately quantity discount (or 3rd party discount apps) for customized products in the checkout is not supported. If somehow this could be implemented it would deserve 5 stars.

Print Fresh
Germany
13 days using the app
January 25, 2020

great app with which customers can easily create their own products, the support is very fast and the custimizer very easy to use. I am a little disappointed with the presentation of the products in the Custimizer, which was probably due to Printful.

myshirty.de
Germany
11 days using the app
Edited May 22, 2020

Has no mobile interface. We tried to message support but did not hear back sadly. Its a shame because desktop looks great.

LEMON LOCO
United Kingdom
5 days using the app
Zakeke (Futurenext Srl) replied May 22, 2020

Well, Zakeke has a mobile version of course! We have thousands of customers, no one would use a not-responsive customizer. And even better, Zakeke has a mobile-dedicated UI, ...

November 15, 2021

CAUTION! If you try this app and then choose to remove it much of the code is left behind. In addition all of your collections will have an additional filter for "zakeke" left behind. I am still looking through code to find all the remnants, I think I may send an invoice for my time to clean up after the uninstall.

blueGreen Souvenir Shop
United States
7 minutes using the app
Zakeke (Futurenext Srl) replied November 15, 2021

Thank you for review.

The filter "Zakeke" is needed to exclude the products created after a personalization from your collections. In certain cases, Zakeke is forced to ...

July 6, 2022

I looked at this app briefly, but after reading Zakeke's rude responses to other customer's complaints and the unclear billing practice, I have decided not to waste time or money here.

Zeman Woodcrafts
United States
2 minutes using the app
Zakeke (Futurenext Srl) replied July 6, 2022

Hi, thank you for your feedback, we're very sorry for your 1-star review.

We really care about our customers and we take complaints very seriously. We see you installed and ...