Zakeke Visual Customizer 3D/AR

Customize products in 2D, 3D, AR. Boost sales & reduce returns

From $14.90/month. 14-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Reviews

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 79% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 10% of ratings are 1 stars

Filter and sort reviews

1 - 10 of 84 reviews

Schreiblichkeit

Location Germany
Time spent using app 12 days

Great Support!!! Some problems (due to my fault) in the beginning but the great support by Giusi and the technical team determined the reason quickly and gave my perfect instructions how to solve it! Absolutely satisfied...

Vitag

Location United States
Time spent using app 4 days

Absolutely one of the best product customization tools available. Their support team responds quickly and is very helpful. The feature set and integration with Shopify is excellent and customers love the design tool. If I had any issue/request, the production data they provide is good if you are doing one-off products. But for large print on demand sites, you will need to integrate with Zapier since the data they send back to the Shopify order is fairly limited. However this is a minor complaint and for high-end site selling customized products, this is the perfect addition to your Shopify site.

DoorFoto

Location United States
Time spent using app Over 2 years

We have been using Zakeke for our customized products at DoorFoto.com for over 2 years now. The software is easy to use and the support has been great when we needed it, but to be honest, we have only had to reach out to them once in the past 2 yrs and they fixed the issues within hours.

Tembo GmbH

Location Switzerland
Time spent using app Over 1 year

I love this app. We do some personalization of some of our products and the way it integrates on the homepage makes it easy for the customer to design his favorite product. Also when it comes to the workflow, it is easy to use and helps me to have a lean process with all this data that need to be managed.
When I had a problem, the team was always helpful and could resolve my issue in no time. So if you are doing personalizations there is no better option available for shopify to my knowledge.

Moorink

Location United States
Time spent using app 11 months

One of the worst apps out dont get me wrong nice interface and system but terrible rude customer service.Shopify needs to ban this software developer and start and investigation. its a cash grab just take your money for a system with no help . if you are United Stated Based dont dare use it has tons of bugs when it comes to the imperial system

Developer reply

October 13, 2022

Hi, thank you for sharing your experience with us. We highly value our customers' opinions and make use of each feedback to improve the way we serve our clients every day.

After investigating the issue, we noticed the pricing rules for your products were not properly setup. We see you have contacted our support team but our instructions were not clear enough to help you change the settings in a timely fashion. We apologize for that and for not explaining it was not a bug, but a settings issue.

Great part of our 10,000 customers are based in the US, and we are deeply committed to providing the best service to each and every one of them. Sometimes that might not happen, and in those rare occasions, it makes us deeply apologetic and unhappy.

We believe in second chances! I hope you do too.
Feel free to reach out, so that we can make your experience a better one.

TKR Graphics Ltd

Location United Kingdom
Time spent using app Over 1 year

This app is by far the best customizer for your website, not only is it the best looking that we have used, but the support you receive from the developers is second to none, always quick to respond and want to hear any ideas you have for the future of the app's development, my kind of people, keep up the fantastic work guys! best regards TKR Graphics

kinetik-adrenalink

Location France
Time spent using app 3 months

We use Zakeke from few month now, we still have some works to make it perfect but already the system is working very well, i saw some comments that there is nobody to reply if you have a technical request , that is totaly wrong , we have full of the answers at our question .
So in fact we are really happy about the system and the business that generated for us these last weeks .

The Artisan Press Store

Location Australia
Time spent using app Over 4 years

We've tried a number of product and print customisers over the years. This is the only one that hits the mark. So much thought has gone into Zakeke for both backend and frontend. Support is helpful, excellent and quick.

skyjinn

Location United States
Time spent using app About 2 months

I really wish I could have gotten your app to work, it would have been a great addition to my site. The site I have available for viewing is not what will be launched, but unfortunately it does no look like Zakeke is interested enough to help out the little guy. Too bad, you have some good ideas, but no way for the average person to implement them. But then maybe that’s your gig, just the monthly cash until total frustration kicks in. Hope I am wrong, but if I am you might consider revamping your customer service.

Developer reply

August 29, 2022

Thank you for you review. We're very sorry to hear that you're disappointed with our app and service. We really care about our customers, no matter the company's size. Indeed, Zakeke was developed also to help small and medium merchants to empower their customers with a visual customizer with no need to invest a lot of money in custom solutions! I went through your tickets and it seems you were provided with help and answers to your questions, maybe we should have provide you further information on how the Zakeke + Printful integration works and how to make a preview of your customized items. Please send a message to help@zakeke.com asking for a call with Carlo, we will make sure to hear all your complaints and you'll decide whether to give another try or not! Thanks!

Alles auf Anfang

Location Germany
Time spent using app 3 days

Nach ersten kleinen tapsigen Erkundungsversuchen, wie die App und der Personalisierer genau funktionieren (was aber sicher eher auf meine mangelnden Englischkenntnissen zurück zu führen ist) - komme ich super mit der Anwendung klar und bin sehr glücklich mit den Optionen der App. Da ich immer die Möglichkeit einer Personalisierung anbiete, kann ich hiermit dem Kunden ein viel besseres und schnelleres Einkaufserlebnis bescheren. Ein GANZ großes Lob muss ich auch dem Support aussprechen: nicht nur, dass sie sehr schnell reagieren - sie sind sehr freundlich, hilfsbereit und liefern tolle Arbeit. Egal, wobei ich ein Problem hatte - sie haben mir direkt und unkompliziert geholfen! Dafür noch mal 5 Sterne und ein Plus :)

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